Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Joanne Banks

Joanne Banks

Ayr,ON

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

21
21
years of professional experience

Work History

National Logistic Coordinator

P&H Milling Group
09.2021 - 09.2023
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Addressing and resolving shipment and bulk inventory issues and product returns.
  • Arranging truck and trailer drop offs for repairs, maintenance and internal washes.
  • Dealing with after-hours calls on a 24/7 basis for any delivery related issues and changes.
  • Payroll activities for all drivers
  • Supervised a team of 18-23 drivers, ensuring efficient logistics operations
  • Coordinated with third-party carriers to ensure timely and cost effective transportation solutions
  • Extensive knowledge of cross boarder shipment procedures and regulations, facilitating smooth international logistic operations.





Customer Service Representative

P&H Milling Group
10.2015 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed and processed courier shipments (Purolator, UPS, Loomis)

Shipping Coordinator /Customer Service Representative

Canadian Motivel Inc.
10.2002 - 10.2015
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Negotiated shipping contracts and rates to establish budget friendly agreements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Education

High School Diploma -

Forest Heights Collegiate Institute
Kitchener, ON

Skills

  • MS Office
  • Schedule Coordination
  • Relationship Building
  • Customer Service
  • Logistics Management
  • Analytical skills

Timeline

National Logistic Coordinator

P&H Milling Group
09.2021 - 09.2023

Customer Service Representative

P&H Milling Group
10.2015 - 09.2021

Shipping Coordinator /Customer Service Representative

Canadian Motivel Inc.
10.2002 - 10.2015

High School Diploma -

Forest Heights Collegiate Institute

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Joanne Banks