Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Joanne Asprey

Burlington,Ontario

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

TD Canada Trust
Cambridge
02.2011 - Current
  • Provided excellent customer service, and built customer relationships
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • assisted customers with all transactions, including fraud, financial scams, wire transfers, money in and out,credit products and billing.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Informed customers about new products or services available through the bank.
  • Checked customers' identification when necessary in compliance with anti-money laundering regulations.
  • Conducted research into customer questions or problems using available resources.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Over 30 year in Customer Service industry
  • Recognized as a happy bubbly personality who loves to help people

Education

Television Broadcasting

Mohawk College of Applied Arts And Technology
Hamilton, ON
01-1997

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Account updating
  • Customer Service and satisfaction
  • Product Sales
  • Money management
  • Conflict resolution
  • Computer literate
  • Strong work ethic/commitment
  • People oriented/skills
  • Banking Policies and Procedures
  • Banking financial software

Affiliations

Love to help people and animals.

I am definitely known as a work out junkie, especially anything outside.

I am a dedicated mother of the best 18 year old boy

References

References available upon request.

Timeline

Customer Service Representative

TD Canada Trust
02.2011 - Current

Television Broadcasting

Mohawk College of Applied Arts And Technology

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Joanne Asprey