Joanne Ansay
London,ON
Summary
Dynamic leader with a proven track record at Banco De Oro Universal Bank, excelling in customer relations and operational management. Leveraged an entrepreneurial personality to establish a loyal customer base and enhance company reputation through meticulous attention to detail and superior service. Skilled in employee training and work planning, consistently driving improvements and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Business Owner
Joanne C Ansay
05.2018 - 06.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Operations Manager
Banco De Oro Universal Bank
06.2001 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
No Degree - Hairdressing
DanFel's Hair, Skin, Nail Care Tutorial Center
Pasig City, Philippines09.2023
No Degree - Baking And Bakery Shop Business Operation
Golden Treasure Skill And Development Program
Quezon City, Philippines07.2023
No Degree - Pastry Arts
International School For Culinary Arts Hotel M
Quezon City, Philippines12.2018
Bachelor of Science - Major in Accountancy
Philippine School of Business Administration
Quezon City, Philippines04.2001
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Employee Training
Languages
English
Professional Working
Timeline
Business Owner
Joanne C Ansay
05.2018 - 06.2024
Operations Manager
Banco De Oro Universal Bank
06.2001 - 07.2023
No Degree - Hairdressing
DanFel's Hair, Skin, Nail Care Tutorial Center
No Degree - Baking And Bakery Shop Business Operation
Golden Treasure Skill And Development Program
No Degree - Pastry Arts
International School For Culinary Arts Hotel M
Bachelor of Science - Major in Accountancy
Philippine School of Business Administration
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