Joanne Alexopoulos
Toronto,Canada
Summary
Dynamic human resource and training professional known for expertise in designing and delivering training programs that drive productivity, performance improvements, and increase Leadership effectiveness and skills. Holds an outstanding record of integrity and results. Strengths include: Leadership Development Strategic & Tactical Planning Organizational Development Training Delivery & Design Talent Management Needs Assessment & Analysis Employee Relations Project Management Cross-Cultural Communications
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
23
23
years of professional experience
5
5
Certification
Work History
Fleet Hospitality Director, Senior Learning & Development Manager/Learning & Development Consultant/Human Resources Director
Celebrity Cruises/Royal Caribbean International
01.2017 - Current
- Championed the launch of the new Culture and Values initiative for a successful fleetwide launch
- A strategic partner who influenced the development of At Sea employees through the application of professional learning and development initiatives
- Created a new Onboarding & Leadership Programs to help employees and leaders thrive and succeed in the fast-paced shipboard environment
- Hired and onboarded the new Learning & Development Managers
- Worked closely with key stakeholders to: Improve leadership effectiveness and business performance, Identify performance gaps and implement solutions, Guided leaders through the talent management process of assessing individual performance, creating personalized development plans and establishing team succession plans
- Created customized training programs to address identified performance and business gaps
- Conducted career and executive coaching sessions
- Utilized psychometric instruments to enhance leadership capabilities and drive team effectiveness
Manager, Manifesting of Employees, Contractors, and Vendors
Royal Caribbean International
01.2015 - 01.2016
- Collaborated with shipyard and company departments including housekeeping and technical teams to ensure the readiness of accommodations for 1000 corporate staff, VIP's and associated contractors and vendors
- Managed the allocation of rooms for contractors; led the guest service function during the start - up period (before the ship was in operation for guests)
- Oversaw the preparation for the ship’s introduction into the Asian market, including the change in 40% of demographics of crewmembers, including scheduling and accommodations
Training and Development Manager
Royal Caribbean International
01.2013 - 01.2015
- Served as an internal business consultant for shipboard management by leading, managing, and supporting the non-technical training and performance management functions
- Supported of succession planning, employee development and career growth for up to 1700 crewmembers
- Identified and utilized variety of learning materials, resources, and technology methods (such as: Independent-learning, resources, team learning) to support & improve the instructional environment
Training Consultant
Simple Leadership Strategies
05.2013 - 09.2013
- Facilitated training for the new hot food and beverage program, for 100 store managers, ensuring they had the knowledge and tools to implement and manage a successful launch of the program at their stores
Store Manager
Running Room
01.2010 - 01.2013
- Managed and maintained efficiency of store operations including sales growth, stock control maintenance, staffing and supply chain order and achieved regular top sales records amongst the stores in Canada
- Built community relations through coordination of weekly run clubs of over 100 runners and clinics to teach and inspire runners at all levels
Training Development Consultant – Child Safety Division
Canadian Association for Abuse Awareness
01.2009 - 01.2010
- Developed and facilitated sessions for inaugural volunteer conference of 300 attendees
Training & Development Manager
Carnival Cruise Lines
01.2006 - 01.2009
- Designed and facilitated leadership, organizational and safety training for the multicultural team
- Supported senior management on variety of human resource related issues
- Oversaw operations of Crew Training Centre to support 1200 crew members in the development of professional and English skills
Project Coordinator/Production Leader
Girl Guides of Canada-Guides du Canada
01.2002 - 01.2006
- Managed e-learning test pilot and National launch projects as a new method of training
- Revised and re-launched volunteer training materials to coincide with new program launches
- Responsible for recruiting, training, evaluating, and managing volunteers for project teams
- Oversaw the communication and program production for the Girl Guides National camp with 3000 participants
Education
Masters Certificate - Human Resources
CORNELL UNIVERSITY
Diploma - Adult Training and Development
OISE/ UNIVERSITY OF TORONTO
Bachelor of Arts - Sociology
UNIVERSITY OF TORONTO
Skills
- Leadership Development
- Strategic & Tactical Planning
- Organizational Development
- Training Delivery & Design
- Talent Management
- Needs Assessment & Analysis
- Employee Relations
- Project Management
- Cross-Cultural Communications
Certification
Certified Coach Practitioner
Mental Health First Aider
Thomas PPA Practitioner
Can Fit Pro Personal Trainer
Can fit Pro Fitness Instructor
Languages
English
Native or Bilingual
Greek
Limited Working
Timeline
Fleet Hospitality Director, Senior Learning & Development Manager/Learning & Development Consultant/Human Resources Director
Celebrity Cruises/Royal Caribbean International
01.2017 - Current
Manager, Manifesting of Employees, Contractors, and Vendors
Royal Caribbean International
01.2015 - 01.2016
Training Consultant
Simple Leadership Strategies
05.2013 - 09.2013
Training and Development Manager
Royal Caribbean International
01.2013 - 01.2015
Store Manager
Running Room
01.2010 - 01.2013
Training Development Consultant – Child Safety Division
Canadian Association for Abuse Awareness
01.2009 - 01.2010
Training & Development Manager
Carnival Cruise Lines
01.2006 - 01.2009
Project Coordinator/Production Leader
Girl Guides of Canada-Guides du Canada
01.2002 - 01.2006
Diploma - Adult Training and Development
OISE/ UNIVERSITY OF TORONTO
Bachelor of Arts - Sociology
UNIVERSITY OF TORONTO
Masters Certificate - Human Resources
CORNELL UNIVERSITY
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