Joanne Akiyama
St. Catharines,ON
Summary
Dynamic professional with proven expertise in customer service and time management, honed across roles at McDonald's and YMCA of Niagara. Excelled in fostering positive customer relationships and enhancing learning environments, demonstrating exceptional attention to detail and classroom management. Skilled in cash handling and lesson planning, I consistently exceed employer expectations by delivering impactful results.
Overview
34
34
years of professional experience
Work History
Cashier
McDonald's
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Janitorial Cleaner
White Oaks Conference Resort And Spa
12.2022 - 08.2023
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Handled equipment, chemicals, and materials properly and with caution.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
- Managed time effectively, prioritizing tasks to meet deadlines and maintain high-quality results.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Cashier
Booster Juice
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Casual Custodian
Niagara Catholic District School Board
10.2020 - 11.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Minimized disruptions to school activities through careful scheduling of routine maintenance tasks.
Early Childhood Educator
YMCA Of Niagara
10.1990 - 03.2018
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Implemented evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
- Supervised student teachers to provide objective feedback.
Education
College Diploma - Early Childhood Education
George Brown College
Toronto, ON04.1987
Skills
Cashier Skills:
- Customer Service
- Time management skills
- Cash Handling
- Order Taking
Custodial Skills:
- Work independently
- Responsible and Dependable
- Cleaning and sanitizing
- Attention to Detail
Languages
English
Full Professional
Timeline
Cashier
McDonald's
08.2023 - Current
Janitorial Cleaner
White Oaks Conference Resort And Spa
12.2022 - 08.2023
Cashier
Booster Juice
05.2022 - 12.2022
Casual Custodian
Niagara Catholic District School Board
10.2020 - 11.2021
Early Childhood Educator
YMCA Of Niagara
10.1990 - 03.2018
College Diploma - Early Childhood Education
George Brown College