Joanna May Fulache
Halifax,NS
Summary
Dynamic and results-oriented professional with proven expertise in banking, bookkeeping, and payroll management. Skilled in multitasking and exercising independent judgment and critical analysis to prioritize workloads and meet deadlines in fast-paced environments. Strong organizational and communication skills, combined with a keen attention to detail and the ability to adapt to changing situations. Committed to delivering high-quality outcomes and driving team success through effective decision-making and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
BDO Unibank
04.2018 - 01.2022
- Delivered exceptional service to customers in person or over telephone
- Process deposits, withdrawals, and bill payments
- Cashed customer checks, verified identification and checked bank balances in accordance with bank policy
- Reconciled cash and checks against computer records at the end of the shift
- Reconciling cash drawers
- Exchanging foreign currency
- Built and maintained client relationships through quality, personalized transactions
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Bookkeeper
Jerstram Lending Corporation
04.2016 - 03.2018
- Maintain accurate records of financial transactions by accurately entering data into accounting books.
- Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
Education
Payroll Compliance Professional Certification - Payroll
Academy of Learning
Halifax, NS10.2024
Diploma in Business Accounting -
Academy of Learning
Halifax, NS10.2024
Bachelor of Science - Management Accounting
University of San Jose-Recoletos
Philippines03-2016
Skills
- Proficient in MS Word, Excel, Access, Outlook
- Knowledge of accounting software - Sage50
- Knowledge of accounting software - Quickbooks
- Knowledge in Payroll
- Strong in written and verbal communication skills
- Problem Resolution
- Teamwork and Collaboration
- Multitasking
- Customer Service
- Organizational Skills
- Time Management
Affiliations
National Payroll Institute, 03/01/24
References
Available upon request
Timeline
Customer Service Associate
BDO Unibank
04.2018 - 01.2022
Assistant Bookkeeper
Jerstram Lending Corporation
04.2016 - 03.2018
Diploma in Business Accounting -
Academy of Learning
Payroll Compliance Professional Certification - Payroll
Academy of Learning
Bachelor of Science - Management Accounting
University of San Jose-Recoletos
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