Joanna Marie Lagundi
Brampton
Overview
5
5
years of professional experience
Work History
Crew Member
Mr. Pretzels
Winnipeg, MB
04.2023 - 07.2023
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained and sanitized service stations, prep areas, and countertops.
- Removed garbage, compost, recycling, and placed in designated container areas.
- Took orders, prepared meals, and collected payments.
Customer Service Representative
SRG Security Resource Group
Winnipeg, MB
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Rental Car Cleaner
Enterprise
Etobicoke, ON
06.2022 - 10.2022
- Sanitized vehicle interiors using approved disinfectants and deodorizers.
- Disposed of trash left by previous customers from inside the vehicle cabins.
- Cleaned and polished vehicle windows.
- Swept, scrubbed and vacuumed car interiors to remove dirt and debris.
OSR Agent
Dexterra
Toronto, ON
02.2022 - 06.2022
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Assisted passengers in making flight connections.
- Greeted customers and provided them with assistance during arrival process.
Merchandise Handler
GAP Distribution Centre
Brampton, ON
10.2021 - 12.2021
- Picking orders on a different location/aisle
- Took an extra hours and shifts during busy periods to meet tight shipping deadlines
- Skilled at working independently and collaborative in a team environment.
Seasonal Distribution Associate
Lush Cosmetics
Etobicoke, ON
10.2020 - 10.2021
- Worked effectively in fast-paced environments
- demonstrated a high level of initiative and creativity while tackling difficult tasks.
- worked well in a team setting, providing support and guidance.
Cashier
Subway
North York , ON
10.2018 - 08.2019
- Efficiently loaded and unloaded dishwashers, cleaning by. hand large pots or serving spoons items used often by kitchen staff
- washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Completed extra cleaning work on garbage cans, racks, and dry storage areas.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Dental Office Administration
George Brown College
Toronto, ON04.2021
High School Diploma -
St. Joseph Morrow Park Catholic Secondary School
Toronto, ON06.2020
Timeline
Crew Member
Mr. Pretzels
04.2023 - 07.2023
Customer Service Representative
SRG Security Resource Group
03.2023 - 07.2023
Rental Car Cleaner
Enterprise
06.2022 - 10.2022
OSR Agent
Dexterra
02.2022 - 06.2022
Merchandise Handler
GAP Distribution Centre
10.2021 - 12.2021
Seasonal Distribution Associate
Lush Cosmetics
10.2020 - 10.2021
Cashier
Subway
10.2018 - 08.2019
Some College (No Degree) - Dental Office Administration
George Brown College
High School Diploma -
St. Joseph Morrow Park Catholic Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney