Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experiences
REFERENCES
Timeline
Generic

Joanna Marie Estilo

Sudbury,ON

Summary

Dedicated senior administrative officer with over 6 years of professional experience. Organized and supervised business operations, bookkeeping, marketing and general office admin duties. Also, an energetic and optimistic customer service representative with over 2 years, assisting customers in solving complex issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk (Part- Time)

CHECK IN HOTEL
01.2016 - 01.2018
  • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
  • Assisted with luggage storage and transportation when requested by guests.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
  • Balanced end of day accounts receivable totals against system generated reports for accuracy.

Credit and Collection Officer

SANITARY CARE PRODUCTS ASIA, INC
DUMAGUETE CITY, NEGROS ORIENTAL
04.2016 - 08.2020
  • Inventory management functions.
  • Monitored SKU’s, received and transferred stocks completely
  • Managed and executed billing responsibilities
  • Initiated sales order process, established new accounts, and handled invoicing responsibilities
  • Implemented strategies to enhance credit and collection practices.
  • Monitoring of accounts receivables, generating statement of accounts, uploading of collections using (csv file)
  • Managed bookkeeping, accounting, and finance tasks with efficiency
  • Monitored financial transactions and reports.
  • Maintained accurate records of daily financial transactions and finalized the posting process.
  • Adjusting entries and cash funds
  • Welcome guest and ensure smooth check in and check out process
  • Responsibly handled room inventory and assigned accommodations.
  • Collaborated with housekeeping, maintenance, and other departments to ensure seamless guest service
  • Participated in training sessions related to improving collections processes and procedures.
  • Interacted with internal staff and external customers via phone, email, or mail regarding collection issues.
  • Researched accounts with past due balances to identify discrepancies and facilitate resolution of outstanding debt.
  • Performed follow-up calls to clients who had missed their scheduled payments.
  • Maintained accurate records of all collection activities in accordance with company policies and procedures.

Station Supervisor

Bliss Fuel Station
DUMAGUETE CITY, NEGROS ORIENTAL
08.2020 - 07.2021
  • Trained new hires on company policies and procedures, as well as job-specific duties.
  • Supervised and coordinated the activities of station personnel to ensure efficient operations.
  • Provided support during emergencies by coordinating resources and personnel to address the situation quickly and efficiently.
  • Participated in budgeting activities by monitoring expenses associated with running a successful station.
  • Conducted regular audits of stations to identify any potential problems or areas needing improvement.
  • Established effective working relationships with vendors, suppliers, customers, government agencies and other stakeholders involved in the day-to-day operations of the station.

Travel Reservations Agent

Sophi Outsourcing
DUMAGUETE CITY, NEGROS ORIENTAL
09.2021 - 05.2022
  • Provided customer service to clients through phone and email communication.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.

Housekeeping Supervisor

C & L Suites
DUMAGUETE CITY, NEGROS ORIENTAL
05.2022 - 12.2022
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Established effective communication between team members in order to foster a positive work environment.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Senior Client Services Administrator

Elka Asenso
DUMAGUETE CITY, NEGROS ORIENTAL
01.2023 - 03.2024
  • Maintained a database of client information including contact details, preferences.
  • Provided administrative support to ensure efficient operation of the office.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Managed daily email correspondence, ensuring timely responses and organized inbox.
  • Organized virtual meetings, including setting up video conference calls and agendas.
  • Implemented file management systems, ensuring secure and organized document storage.

Education

Bachelor of Science - Business Administration

Silliman University
Dumaguete City, Negros Oriental Philippines
03-2016

MBA - Business Administration

Negros Oriental State University
Dumaguete City, Negros Oriental, Philippines

Skills

  • Credit analysis
  • Report Generation
  • Cash Flow Management
  • Risk Management
  • Customer Relationship Management
  • Work Planning and Prioritization
  • Social Media Marketing
  • Data Analytics
  • Budget Administration

Certification

  • Pollution Control Officer- DENR-EMB, Philippines
  • First Aid Training- Red Cross, Philippines
  • Food Handling Certification

Volunteer Experiences

  • June Open House-Student Takeover
  • Pride Run Volunteer
  • Filipino-Canadian Event Volunteer
  • Sparks Volunteer

REFERENCES

1. Jephte Romero 

    Senior Sales Supervisor

    Sanitary Care Products Asia, Inc. 

    Email: fritziemarie0006@gmail.com

    Contact: 09433554911

2. Analiza Lumod

    Operations Manager 

    Elka Asenso Outsourcing Inc. 

    Email: analiza@5elk.com.au 

3. Sophia Duong

    Market Representative for Southeast Asia and South Korea

    Cambrian college

    Email: Ngoc_Thuy.Duong@cambriancollege.ca

Timeline

Senior Client Services Administrator

Elka Asenso
01.2023 - 03.2024

Housekeeping Supervisor

C & L Suites
05.2022 - 12.2022

Travel Reservations Agent

Sophi Outsourcing
09.2021 - 05.2022

Station Supervisor

Bliss Fuel Station
08.2020 - 07.2021

Credit and Collection Officer

SANITARY CARE PRODUCTS ASIA, INC
04.2016 - 08.2020

Front Desk (Part- Time)

CHECK IN HOTEL
01.2016 - 01.2018

Bachelor of Science - Business Administration

Silliman University

MBA - Business Administration

Negros Oriental State University

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Joanna Marie Estilo