JOANNA JADE BARNETT
Torrance
Summary
Proficient in managing multiple tasks and thriving in high-pressure environments. Accomplished Residential Property Manager with a proven track record of increasing occupancy rates through effective tenant retention strategies. Extensive knowledge of tenant, landlord, and association laws, combined with strong problem-solving abilities and advanced computer skills. Detail-oriented and organized, successfully overseeing personnel, properties, maintenance issues, and special projects, while ensuring high levels of customer satisfaction. Seasoned Property Maintenance Supervisor with a background in managing residential properties. Knowledgeable in all aspects of building maintenance, including plumbing, electrical systems, and grounds upkeep. Strong leadership skills with proven ability to manage teams, prioritize tasks and ensure property standards are met. Previous roles have resulted in improved property conditions, increased tenant satisfaction and optimized operational efficiency.
Overview
14
14
years of professional experience
Work History
Property Maintenance Supervisor
PURE Property Management (Previously Pinnacle)
Torrance
08.2022 - 07.2025
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved complaints from tenants in a timely manner while maintaining excellent customer service standards.
- Responded promptly to emergency situations involving tenants or property damage at any hour.
- Conducted regular property inspections to identify any necessary repairs or improvements.
- Identified potential hazards on the premises and took appropriate measures to reduce risks.
- Monitored compliance with health and safety regulations at all managed properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Coordinated with contractors for major repairs or renovations to buildings and grounds.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Monitored performance levels of staff members; conducted reviews as needed.
- Developed and implemented strategies for cost-effective maintenance operations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Collaborated with attorneys regarding legal matters involving the ownership, tenants, or leasing of property.
- Adhered to applicable laws, regulations, codes, and standards related to property management.
- Advised tenants on their rights under local landlord and tenant law.
- Ensured that all residential tenants were provided appropriate services in accordance with leases and state laws.
- Drafted legal documents such as 3-Day Notices to Cure, notices of eviction or non-payment of rent.
- Maintained accurate records of tenant payments, rent increases, renewals, and move-outs.
- Exercised direct supervision over property staff.
- Coordinated move-out and move-in inspections, and scheduled necessary turnover repairs. Scheduled with contractors to promote timely turnovers after move-outs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Maintained records of all work orders, invoices, and other related documents.
- Prepared reports summarizing completed projects or tasks performed by team members.
- Negotiated contracts with vendors providing services such as landscaping or pest control.
- Delegated work to staff, setting priorities and goals.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Developed and implemented maintenance schedules for all rental units.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Prepared monthly financial statements detailing income and expenses associated with each property.
- Supervised and coordinated the activities of contractors working on assigned properties.
- Implemented preventative maintenance plans to ensure proper upkeep of all buildings and grounds on assigned properties.
- Coordinated repairs to rental units when necessary including scheduling contractors and overseeing work quality.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Updated tenant and unit information to keep current in the housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Kept up-to-date on changes in relevant technologies in order to suggest new solutions or methods of operation.
Residential Maintenance Coordinator
Power Property Management
Los Angeles
10.2021 - 08.2022
- Assist tenants' queries and maintenance requests.
- Answer and route phone calls and emails from tenants and vendors to the appropriate contact within the Property Management folio, or dispatch personnel based on immediate needs.
- Work with tenants, vendors, and property owners to schedule and coordinate maintenance and repairs.
- Meet subcontractors on-site as needed to solicit bids for property owners.
- Oversee repairs and tenant improvements.
- Performed basic troubleshooting on malfunctioning systems or equipment to identify problems and develop solutions.
- Coordinate unit entry with tenants as needed, and inspect completed work.
- Conduct property inspections, and provide inspection reports and photo logs.
- Prepare vacancies for lease, ready.
- Approve vendors' billings for payments.
- Ensure that tenants' needs are heard and promptly resolved, as approved by the landlord and company-wide Standard Operating Procedures.
- Maintain the safety and security of all assigned properties.
- Resolved conflicts between different parties involved in maintenance operations.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Verified that all relevant documents, such as permits, licenses, and inspection reports, were up-to-date before any work was performed.
Assistant Property Manager
Mabry Management Inc.
Torrance
06.2014 - 08.2022
- Managed a community of 45 apartments.
- Provide high-quality customer service, establish and maintain positive relations with tenants, and manage the day-to-day operations of the property.
- Administer financial functions, such as collecting rents and security deposits.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Monitor the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicate effectively with owners, residents, and on-site associates.
- Answer telephone inquiries from potential tenants, vendors, and the public.
- Coordinate and tour the property with prospective tenants, and provide a wealth of information regarding its key features.
- Market the property to local businesses through collateral, emails, and phone calls.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Enforce the terms of rental agreements, and oversee rental proceedings.
- Comply with all safety regulations, and maintain clean and orderly areas in the property.
- Keep meticulous records of all correspondence with and from tenants.
- Completed final move-out walk-throughs for tenants.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Communicated with the landlords regarding building and tenant issues.
- Scheduled contractors for maintenance issues.
- Maintained original leases and renewals for the management office.
- Maintained current contract files as prescribed by the company's contract policies and procedures.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with the building and services.
- Ensure that all community, property, management, and client expectations are met.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Conducted market research to determine competitive rental rates for properties.
- Advertised vacancies through various media outlets, such as websites and social media platforms.
- Ensured compliance with local laws and regulations related to property management.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Explained policies and procedures to tenants and enforced rules.
- Escalated critical issues to property manager to promote immediate resolution.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Prepared and submitted monthly tenant visit logs.
Production Team Member
Savers
Lomita
05.2013 - 04.2014
- Provided the best customer service and assist other staff.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Oversee and ensure that my department was well organized.
- Recognized and reported defective material and equipment to shift supervisor.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
Assistant Property Manager
Grace Silva
Torrance
09.2011 - 01.2013
- Answered telephone inquiries from prospective tenants, vendors, and the public.
- Answered and managed incoming and outgoing calls, while recording accurate messages.
- Coordinated appointments for showings with prospective tenants.
- Coordinate and oversee move-ins and move-outs with tenants.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Managed office supplies, vendors, organization, and upkeep.
- Maintained a clean reception area, including the lounge and associated areas.
- Prepared monthly financial reports for review by the property manager.
- Assisted property manager in leasing and marketing activities.
- Organized community events to foster positive relationships among residents.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Education
Bachelor of Arts - Psychology
Penn State University
State College, PA01.2019
Diploma -
Parkridge Private School
Long Beach, CASkills
- Property management
- Exceptional multi-tasking skills
- Building maintenance
- Fast learner
- Bilingual
- Highly dependable
- Exceptional oral and written communication skills
- Adaptable
- Analytical thinking
- Complex problem solving
- Attention to detail
- Tenant relations
- Emergency response
- Team leadership
- Staff supervision
Languages
Bilingual in English and Spanish
References
- John, Abedi, 818 201 5377
- Kelvin, James, 310 650 8844
- Bryan, Chee, 310 373 9382
- Rosan, Johnson, 310 418 9602
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Property Maintenance Supervisor
PURE Property Management (Previously Pinnacle)
08.2022 - 07.2025
Residential Maintenance Coordinator
Power Property Management
10.2021 - 08.2022
Assistant Property Manager
Mabry Management Inc.
06.2014 - 08.2022
Production Team Member
Savers
05.2013 - 04.2014
Assistant Property Manager
Grace Silva
09.2011 - 01.2013
Bachelor of Arts - Psychology
Penn State University
Diploma -
Parkridge Private School