Joanna Zhang
Graduate
Kitchener,Ontario
Time ripens all things; no man is born wise.
Miguel de Cervantes
Summary
Motivated and hardworking individual offering polished social media and interpersonal skills. Well-trained with past experience of working with people of all ages, and constantly strives to achieve customer satisfaction in all fields of work. Strong organizational and team collaboration skills with experience in improving processes. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
PT Sales Associate
Lindor
Kitchener, Ontario
04.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Maintained records related to sales, returns and inventory availability.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Private English Tutor
(N/A)
Kitchener, Ontario
09.2019 - Current
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Prepared students for English language standardized testing by providing strategies to overcome test anxiety and enhance academic capabilities.
- Crafted effective reading and writing tutoring plans to address weaknesses and motivate students to build confidence and feel successful.
- Emphasized focus on approaching problems with students rather than simply providing solutions to foster better understanding of material covered.
- Met with students and discussed educational goals and expectations.
- Maintained notes on student progress.
PT Key Holder
Nature Collection/The Face Shop
Kitchener, Ontario
02.2020 - 05.2020
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor of Science - Psychology And English
09.2018 - 01.2023
Skills
Group facilitation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PT Sales Associate - Lindor
04.2023 - Current
PT Key Holder - Nature Collection/The Face Shop
02.2020 - 05.2020
Private English Tutor - (N/A)
09.2019 - Current
University of Toronto - Bachelor of Science, Psychology And English
09.2018 - 01.2023
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