Joanna Zedlacher
Windsor,ON
Summary
Dynamic and results-driven professional with extensive experience at The Four Seasons Hotel, excelling in customer service and team leadership. Proven ability to enhance guest satisfaction through exceptional communication and attention to detail, while effectively utilizing upselling techniques to boost sales. Certified in food safety, committed to maintaining high standards in fast-paced environments.
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Server
Manitoulin Hotel and Confrence Center
06.2024 - 05.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food preparation processes.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Lead Banquet Server
University Of Toronto, St. George Campus
02.2019 - 03.2023
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated table settings and service arrangements for various events, maintaining high standards.
- Assisted in training new servers on proper serving techniques and customer service protocols.
- Managed inventory of banquet supplies, ensuring availability and proper storage practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
The Four Seasons Hotel
10.2012 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Catering Server
L'Eat Catering Services
04.2007 - 06.2011
- Provided exceptional guest service during high-volume events, ensuring client satisfaction and repeat business.
- Coordinated food presentation and service logistics for large-scale functions, enhancing operational efficiency.
- Trained new staff on service protocols and company standards, promoting teamwork and consistency in service delivery.
- Assisted in menu planning and execution, collaborating with chefs to accommodate dietary restrictions and preferences.
- Oversaw setup and breakdown of event spaces, maintaining organization and cleanliness throughout service periods.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
Education
Diploma - Tourism And Hotel Management
Humber College
Toronto06-2006
High School Diploma -
Elliot Lake High School
Elliot Lake, ON06-1996
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Exceptional communication
- Responsible and trustworthy
- Full service dining
- Upselling techniques
- ServSafe certification
- Wine pairing expertise
- Food safety
- POS system operations
- Organization and efficiency
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Food Handlers Training Certificate 2022
- Smart Serve Ontario 2021
- St. Johns Emergency/Basic First Aid 2019
Interests
- Rock Climbing
- Backpacking and Hiking
- Cooking
- Swimming
- I have a passion for photography and editing photos
Timeline
Lead Server
Manitoulin Hotel and Confrence Center
06.2024 - 05.2025
Lead Banquet Server
University Of Toronto, St. George Campus
02.2019 - 03.2023
Server
The Four Seasons Hotel
10.2012 - 02.2017
Catering Server
L'Eat Catering Services
04.2007 - 06.2011
Diploma - Tourism And Hotel Management
Humber College
High School Diploma -
Elliot Lake High School
Similar Profiles
Selena ThompsonSelena Thompson
Sales Associate at Berry Hill Resort And Confrence CenterSales Associate at Berry Hill Resort And Confrence Center
Elizabeth CruthersElizabeth Cruthers
Summer Staff in Guest Spaces at Ridgecrest Confrence CenterSummer Staff in Guest Spaces at Ridgecrest Confrence Center
Fernanda Calvo Martins OkuyamaFernanda Calvo Martins Okuyama
Banquet and Restaurant Server at Berry Hill Resort And Confrence CenterBanquet and Restaurant Server at Berry Hill Resort And Confrence Center
Santana LaraSantana Lara
Oncology and Bone Marrow Transplant Nurse at Karmanos Cancer InstituteOncology and Bone Marrow Transplant Nurse at Karmanos Cancer Institute
Aaron PazmandyAaron Pazmandy
Cook Shift Leader at Johnny ShotzCook Shift Leader at Johnny Shotz