Summary
Overview
Work History
Education
Websites
Timeline
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JOANNA WILLIAM

Toronto,ON

Summary

Specialization in fraud prevention, anti-money laundering (AML), and know-your-customer (KYC) compliance has been a career focus. Strong skills in data analysis and investigative techniques have been developed to identify and reduce financial risks. By working closely with diverse teams, robust policies have been created to improve security and compliance. The primary objective is protecting the financial system from fraudulent and illicit activities. Detecting suspicious activity with great attention to detail and continuously enhancing AML/KYC frameworks are key priorities. Promoting a culture of compliance and building organizational capacity to effectively combat financial crimes is essential. Upholding the highest standards of integrity and ethical conduct remains a guiding principle. Through expertise and a collaborative approach, the aim is to make a meaningful impact on protecting both institutions and the public from financial crimes.

Overview

8
8
years of professional experience

Work History

Senior Fraud Recovery Analyst II

JP Morgan Chase & Company
05.2019 - 05.2023
  • Reviewed and analyzed over 3,800 customer profiles and more than 8,200 transactions to detect potential money laundering, fraud, and other financial crimes. By employing advanced data analysis techniques, suspicious patterns were uncovered and high-risk cases escalated for further investigation.
  • In collaboration with the compliance, risk management, and business teams, played a key role in revising and enhancing the organization's Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, processes, and training programs. This collaborative effort led to a 19% improvement in the detection and prevention of financial crimes.
  • Provided expert guidance and comprehensive training to a team of 20 frontline staff, equipping them with thorough knowledge of KYC procedures, sanctions screening, and ongoing customer due diligence. This initiative significantly strengthened the organization's AML controls and ensured consistent application of compliance standards.
  • Spearheaded the implementation of a new case management system, which streamlined investigative workflows and improved case tracking, resulting in a 12% increase in the efficiency of the investigative process.
  • Maintained meticulous documentation and detailed reporting, supporting six successful regulatory audits and inspections, demonstrating the organization's commitment to compliance and transparency. This was crucial in maintaining positive relationships with regulatory authorities.
  • Conducted in-depth analyses of emerging financial crime trends and typologies, proactively updating the organization's AML/KYC procedures to address evolving risks. This helped enhance the overall effectiveness of the financial crime prevention framework.
  • Collaborated with IT and data analytics teams to develop customized dashboards and reporting tools, enabling the compliance function to gain better visibility into suspicious activity and streamline the investigation process.
  • As a subject matter expert, provided guidance and training to colleagues on AML regulations, best practices, and industry developments, thereby building a more knowledgeable and capable team in support of the organization's financial crime prevention efforts.

Client Service Representative

AMERICAN EXPRESS
07.2018 - 04.2019
  • Promptly addressed customer inquiries and concerns, significantly improving customer satisfaction and retention rates. Strong problem-solving skills were instrumental in identifying and mitigating fraud risks across the organization.
  • Worked closely with the fraud prevention team to implement enhanced customer verification methods. This collaboration resulted in a noticeable reduction in fraudulent activity and chargebacks.
  • Investigated complex merchant disputes, employing negotiation skills to resolve cases efficiently and minimize financial losses.

Client Service Manager & Sales Marketing Executive

Convergys, AT&T
03.2016 - 06.2018
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions, leading to higher retention rates.
  • Managed multiple complex projects simultaneously, ensuring timely completion and adherence to high-quality standards. Effective time management and organizational skills were essential for this achievement.
  • Collaborated cross-functionally with technical, sales, and support teams to deliver comprehensive telecommunications services, ensuring clients received well-rounded and efficient service.
  • Adopted a consultative approach to achieve sales targets by identifying client needs and recommending appropriate solutions, thereby building strong client relationships and trust.

Sales Associate

SoftMoc
09.2023 - 12.2023
  • Boosted sales and customer satisfaction by building rapport, recommending products, addressing concerns, and providing a welcoming environment.

Education

Post Graduate - Marketing and Entrepreneurship

Trent University
Oshawa, ON
09.2023

Bachelor - Business Administration

CALORX TEACHERS UNIVERSITY
India
06.2015

Websites

Timeline

Sales Associate

SoftMoc
09.2023 - 12.2023

Senior Fraud Recovery Analyst II

JP Morgan Chase & Company
05.2019 - 05.2023

Client Service Representative

AMERICAN EXPRESS
07.2018 - 04.2019

Client Service Manager & Sales Marketing Executive

Convergys, AT&T
03.2016 - 06.2018

Post Graduate - Marketing and Entrepreneurship

Trent University

Bachelor - Business Administration

CALORX TEACHERS UNIVERSITY

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JOANNA WILLIAM