JOANNA WILLIAM

• Boosted sales and customer satisfaction by building rapport, recommending products, addressing concerns, and providing a welcoming environment.

• I prevented fraud by reviewing transactions, researching new tech, and using multiple verification tools. Improved recovery process for greater efficiency. Increased recovery rates by implementing best practices.

"Build customer relationships, provide effective solutions, prioritize efficiently, and use good judgment to achieve positive outcomes."

I advised clients, resolved complaints, handled high-volume calls/emails, updated customer records, followed service policies/procedures, streamlined communication, and improved client satisfaction.

Telecom services: Satisfaction, solutions, sales, collaboration.