Joanna Wells
San Bernardino
Summary
As a highly motivated and passionate graduate who earned a degree in Social Services, I am looking to jump start my career in a rewarding environment. I am eager to grow professional relationships and act as a supportive guide and advocate for individuals in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parent Partner
Olive Crest
12.2023 - Current
- Enhanced family engagement by providing support and resources tailored to individual needs.
- Collaborated with multidisciplinary teams for comprehensive service planning and delivery.
- Conducted frequent home visits to assess family dynamics and provide targeted interventions based on identified needs.
- Developed trusting relationships with parents through consistent communication and empathy, fostering a supportive partnership.
- Implemented evidence-based practices to promote positive parenting skills that enhance child development outcomes.
- Helped parents develop coping skills and plans for routine and crisis situations.
- Documented data and completed accurate updates to case records within 24 hours.
Customer Service Representative
Circle K
08.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Sociology-Social Service Track
California State San Bernardino
San Bernardino2021
Associate of Arts - Humanities
San Bernardino Valley College
San Bernardino, CA2016
Skills
- Documentation
- Reliable
- Multitasking
- Adaptability
- Teamwork and Collaboration
- Strong Work Ethic
- People Person
- Communication
Certification
- Child Abuse & Neglect Mandated Reporter Training: General, Mental Health & Social Workers
- CPR Certified
- TBRI Training
- Nonviolent Crisis Intervention Training
Timeline
Parent Partner
Olive Crest
12.2023 - Current
Customer Service Representative
Circle K
08.2010 - Current
Bachelor of Arts - Sociology-Social Service Track
California State San Bernardino
Associate of Arts - Humanities
San Bernardino Valley College
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