Chang-yu Wang (joanna Wang)
Vancouver,BC
Summary
- More than two year work experience in the service industry.
- With passion and good knowledge in customer service.
- Glad to work in multicultural environment and serve various types of customers.
- Easy going personality, good observation ability with positive attitude and willing to learn.
Overview
14
14
years of professional experience
Work History
Passenger Service Agent
China Airlines
Vancouver, British Columbia
04.2023 - Current
- Greeted passengers and assisted with their inquiries. Provided boarding instructions, check-in, and assigned seats...
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Verified identification of passengers for security purposes.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- To open and close aircraft doors for arrival and departure.
Retail Sales Supervisor
EyeMaster Optical (Factory Optical)
Vancouver, BC
06.2019 - 02.2024
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs. Also, provided in-depth information on product features so customers could make educated buying decisions.
- Resolved issues that may occur, including customer requests, complaints and supply shortage.
Lounge Assistant
Plaza Premium Group
Vancouver, BC
06.2019 - 07.2019
- Provided exceptional service to high volume of daily customers.
- Inspected dining and serving areas for cleanliness and proper setup.
Customer Service Representative
Mercedes-Benz Taiwan Ltd., Taiwan
Tainan, Taiwan
08.2017 - 05.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. Also, solved customer Inbound Problem.
- Outbound calls for considering customer to keep the good relation between customers and company.
Administrative Manager
Taiwan Fastener Trading Association
Tainan, Taiwan
05.2012 - 09.2015
- Arrange and co-ordinate seminars, conferences and activities etc.
- Answered and resolved promptly to members inquiries and complaints.
Senior Retail Sales Representative
Far Eastone Telecommunications Co. Ltd.
Tainan, Taiwan
07.2010 - 06.2012
- Greeted guests with positive attitude.
- Assessed customer needs to provide assistance and information on product features.
- Resolved issues that may occur, including customer requests, complaints.
Education
Bachelor of Arts - Fine Arts
National University of Tainan
Taiwan06.2011
Skills
- Customer Service
- Excellent communication skills
- Issue and Complaint Resolution
- Strong work ethic
- Organizational skills
- Revenue Growth
Volunteer Experience
Vancouver Bubble Tea Festival . Summer 2022
Festival Ambassador / Team Leader / Chief Assistant
Languages
- Chinese (Mandarin) - Native
- English - Fluent
- Korean - Basic
References
References are available upon request.
.
I, hereby undersigned. Declare that all data and information mentioned
above are all corrected true to the best of my knowledge and memory.
____________________________________________
Timeline
Passenger Service Agent
China Airlines
04.2023 - Current
Retail Sales Supervisor
EyeMaster Optical (Factory Optical)
06.2019 - 02.2024
Lounge Assistant
Plaza Premium Group
06.2019 - 07.2019
Customer Service Representative
Mercedes-Benz Taiwan Ltd., Taiwan
08.2017 - 05.2019
Administrative Manager
Taiwan Fastener Trading Association
05.2012 - 09.2015
Senior Retail Sales Representative
Far Eastone Telecommunications Co. Ltd.
07.2010 - 06.2012
Bachelor of Arts - Fine Arts
National University of Tainan
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