JoAnna Wakeman
Clearlake Oaks,CA
Summary
Experienced Lead Bartender with over 10 years in high-volume hospitality environments. Known for delivering fast, friendly, and consistent service while maintaining strong guest relationships. Skilled in classic and specialty cocktails, bar maintenance, and team leadership. Passionate about growing in craft bartending and creating memorable guest experiences.
Overview
14
14
years of professional experience
Work History
Lead Bartender/supervisor
Twin Pine Casino & Hotel
Middletown, CA
10.2012 - Current
- Prepare a wide range of cocktails with speed and consistency.
- Lead bartender in a fast-paced, high-volume casino environment.
- Developed innovative drink menus, increasing customer engagement and satisfaction.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Operate Agilysys and Micros POS systems.
- Developed a loyal customer base by promoting an engaging and welcoming atmosphere for patrons.
- Certified in RBS training and Food handlers.
Food Runner
Indian Springs Resort and Spa
Calistoga, CA
11.2020 - 06.2021
- Delivered food and beverages efficiently to guests, ensuring timely service.
- Collaborated with kitchen staff to maintain seamless workflow during peak hours.
- Monitored dining room for cleanliness and organization, contributing to positive ambiance.
Banquet Bartender
Harvest Inn Hotel
St Helena, CA
05.2021 - 05.2021
- Bartended weddings and private events in an upscale setting.
- Delivered polished service and maintained attention to detail.
- Executed wine service and cocktail preparation for large parties.
Education
High School Diploma -
Lower Lake High School
Lower Lake, CA06.2012
Skills
- High-volume bartending
- Craft & classic cocktails
- Guest service & upselling
- Team leadership & training
- Multitasking under pressure
- Cash handling & accuracy
- Bar setup & organization
Timeline
Banquet Bartender
Harvest Inn Hotel
05.2021 - 05.2021
Food Runner
Indian Springs Resort and Spa
11.2020 - 06.2021
Lead Bartender/supervisor
Twin Pine Casino & Hotel
10.2012 - Current
High School Diploma -
Lower Lake High School