JOANNA VELOSO

• Utilized trauma-informed methods to address needs of seniors at Steeves Manor and Kitsilano Neighbourhood House.
• Facilitated lunch programs for seniors, promoting social interaction and well-being.
• Developed art workshops to encourage creativity and engagement among participants.
• Employed active listening techniques to support seniors in navigating challenges.
• Collaborated with tenants at Steeves Manor, addressing individual requirements effectively.

• Delivered individualized support to clients, aiding in permanent housing acquisition.
• Facilitated client-directed goal-setting sessions to enhance personal development.
• Employed a client-centered approach to ensure effective support delivery.

Delivered friendly customer service to travelers, enhancing overall experience.

• Screened passengers, baggage, and cargo to ensure public safety.
• Adapted to challenging situations while collaborating with diverse groups.

• Co-chaired Human Rights Committee to advocate for social justice initiatives.
• Managed local lodge audit, ensuring compliance and financial accuracy.
• Oversaw lodge property management, maintaining inventory and condition.
• Executed administrative duties, including meeting minute documentation and presentation creation.
• Coordinated volunteer efforts, enhancing community engagement at events.
• Organized all local lodge events, promoting member participation and outreach.
• Facilitated resource connections for members, improving access to support services.
• Served as Trustee from 2017 to 2020; currently serving as Recording Secretary (2020-2025).