Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Languages
Timeline
Generic

Joanna Torres

Palmdale

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Member Service Representative

Nova Pathfinder Limited
09.2022 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Increased sales by suggesting specific complementary items to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Worked closely with front-end staff to assist customers.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.

School Bus Driver

Keppel Union School District
01.2019 - 08.2021
  • Obeyed DOT rules and regulations and local laws and stipulations.
  • Verified all permission slips for students to ride home with friends.
  • Used navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Adhered to schedules and routes to maintain timely arrivals and departures.
  • Operated specialized equipment including motorized ramps and lifts.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Kept bus orderly with strong control over passenger behaviors.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Lunch Lady

Palmdale School District
10.2017 - 12.2019
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Organized and prepared ingredients for batch cooking.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Tailored orders to address customer allergies and gluten concerns.
  • Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
  • Backed up cashier staff to process customer orders and payments.
  • Utilized safe and efficient methods for operating equipment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Oversaw register operations, counting purchases and accepting various forms of payment.

School Bus Driver

First Student
07.2016 - 12.2019
  • Obeyed DOT rules and regulations and local laws and stipulations.
  • Verified all permission slips for students to ride home with friends.
  • Used navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Adhered to schedules and routes to maintain timely arrivals and departures.
  • Operated specialized equipment including motorized ramps and lifts.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Kept bus orderly with strong control over passenger behaviors.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

School Bus Driver

Student Transportation of America, STA
10.2015 - 07.2016
  • Obeyed DOT rules and regulations and local laws and stipulations.
  • Verified all permission slips for students to ride home with friends.
  • Used navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Adhered to schedules and routes to maintain timely arrivals and departures.
  • Operated specialized equipment including motorized ramps and lifts.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
  • Kept bus orderly with strong control over passenger behaviors.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Cashier

Prime Time Nutrition
06.2013 - 06.2013
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Processed 20 transactions per day with exceptional accuracy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Education

Bachelor's In Business - Accounting And Finance

Capella University

High School Diploma -

Glendale High School
Glendale, CA

GED -

Lancaster Adult School
Lancaster, CA
04.2013

Skills

  • Safety-focused
  • Technology-driven navigation
  • Clean DMV record
  • Local street knowledge
  • Customer-oriented
  • Active listening

Education and Training

Glendale, CA,Lancaster, CA

Contact

Palmdale, CA 93552

Languages

Spanish
Native or Bilingual

Timeline

Member Service Representative

Nova Pathfinder Limited
09.2022 - Current

School Bus Driver

Keppel Union School District
01.2019 - 08.2021

Lunch Lady

Palmdale School District
10.2017 - 12.2019

School Bus Driver

First Student
07.2016 - 12.2019

School Bus Driver

Student Transportation of America, STA
10.2015 - 07.2016

Cashier

Prime Time Nutrition
06.2013 - 06.2013

High School Diploma -

Glendale High School

GED -

Lancaster Adult School

Bachelor's In Business - Accounting And Finance

Capella University
Joanna Torres