Joanna Sun
Toronto,ON
Summary
Dedicated and skilled Business Operations Analyst with a strong background in marketing management, seeking to leverage data-driven analysis and creative marketing strategies to drive business growth and operational efficiency.
Overview
5
5
years of professional experience
Work History
Business Operations Analyst / Marketing Manager
Idollookbook Shop
08.2022 - Current
- Conduct comprehensive business process and performance data analysis to identify areas for improvement
- Develop and implement strategies enhancing operational effectiveness and profitability
- Build and maintain strong relationships with stakeholders to align operations with business strategy
- Manage orders, design websites, and lead marketing campaigns, including creating social media content and customer solutions.
Marketing Manager / Customer Service Representative
Shop Pellucid
03.2020 - Current
- Execute market research, marketing plans, and campaigns
- Create engaging social media content and address customer service inquiries and complaints effectively.
Cashier / Kitchen Staff Member
Coco Fresh Tea & Juice
03.2021 - 05.2022
- Managed customer transactions and prepared food and drinks, ensuring high customer satisfaction.
Server / Hostess
Ikki Sushi
07.2019 - 02.2022
- Provided exceptional customer service, managed orders, and maintained cleanliness and organization.
French Tutor
04.2019 - 09.2019
- Developed and delivered personalized French lessons, enhancing students' language proficiency.
Education
BBA -
Schulich School of Business, York University
Toronto, ON01.2024
High School Diploma -
Dr. Frank J. Hayden Secondary School
Burlington, ON06.2022
Skills
- Teamwork
- Time Management
- Communication
- Leadership
- Initiative
- Hardworking
- Responsibility
Languages
English
French
Chinese
Timeline
Business Operations Analyst / Marketing Manager
Idollookbook Shop
08.2022 - Current
Cashier / Kitchen Staff Member
Coco Fresh Tea & Juice
03.2021 - 05.2022
Marketing Manager / Customer Service Representative
Shop Pellucid
03.2020 - Current
Server / Hostess
Ikki Sushi
07.2019 - 02.2022
French Tutor
04.2019 - 09.2019
BBA -
Schulich School of Business, York University
High School Diploma -
Dr. Frank J. Hayden Secondary School
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