Joanna Shawana
480 Caledonia Rd, Apt. 301, Toronto,ON
Summary
Ability to work independently and eager to contribute to team success through hard work, as an effective team member, excellent interpersonal and organizational skills. Motivated to learn, grow and excel in Nellie's shelter as a Case Management Worker. Able to assist individuals to maintain a healthy lifestyle through counseling, empowering and advocating individuals to make positive decisions in their lives.
Overview
30
30
years of professional experience
Work History
Counsellor/Shelter |Worker
Nellie's Shelter
05.2002 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities
- Enhance working relationships within Nellie's and outside of agency.
- Exceeded goals through effective task prioritization and great work ethic.
- Skilled in problem solving, de-escalation, crisis intervention, conflict resolution and mediation·
- Ability to develop and maintain filing system
- Provide case management and identified individual, needs
- Plan and implement programs, events, and workshops
- Counseled women of various ethnic and social backgrounds
- Established partnerships with community organizations
- Ability to work with WISH/SMIS systems·
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic
- Developed and maintained courteous and effective working relationships
Medical Secretary
Anishnawbe Health Toronto
Toronto, ON
09.1989 - 11.1999
- Kept information confidential and followed Health guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Documented patient medical information and facilitate smooth appointments
Education
Graduated - Community Worker Program
George Brown College
Toronto, ON06.2000
Skills
- Flexible & Adaptable
- Work well with clientele
- Leadership
- Organization and Time Management
- Collaboration
- Conflict Resolution
- Responsible
- Data Entry
- Good listening skills
- Self-Motivated
- Microsoft Office
Timeline
Counsellor/Shelter |Worker
Nellie's Shelter
05.2002 - Current
Medical Secretary
Anishnawbe Health Toronto
09.1989 - 11.1999
Graduated - Community Worker Program
George Brown College
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