Joanna Schofield
Surrey,BC
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Director
Innervisions Recovery Society Of BC
09.2023 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Established program policies and procedures to comply with regulatory requirements.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Developed and recommended policies and procedures for evaluating programs.
- Monitored programming schedules, conformance to guidelines and quality.
- Monitored programming trends to keep content relevant and up-to-date.
Substance Use Counselor
Innervisions Recovery Society
12.2018 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Conducted evaluations to help patients develop measurable treatment goals.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
- Provided education on mental health topics and resources to clients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Facilitated group counseling sessions to support and encourage client growth.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed treatment plans to help clients build self-confidence and resilience.
- Educated clients on dangers of substance abuse and prevention techniques.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Lead Trainer
InnerStart Training & Education
01.2010 - Current
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Created training schedules for trainees and presented weekly training programs.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for employees and students
- Identified training programs to address competency gaps to meet specific training needs.
- Monitored training effectiveness through observation and metrics analysis.
- Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Provided virtual training and online presentations.
- Hired, trained and oriented new instructors for long-term success.
- Evaluated training needs to improve training quality.
Director
Innervisions Recovery Society Of BC
11.2010 - 09.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Drafted and distributed reports to assist board members with critical business decisions.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
Manager
Innervisions Recovery Society Of BC
03.2008 - 11.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Support Worker
Innervisions Recovery Society Of BC
11.2005 - 03.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated peer support groups to help clients connect with others.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Facilitated psychoeducational classes to help clients develop life skills.
Education
Enhancing Motivation For Change in Substance Abuse
Center For Addiction Studies And Research
Online01.2023
Clinical Supervision in Substance Treatment
Center For Addiction Studies And Research
Online11.2022
Treatment of Co-Occurring Disorders
Center For Addiction Studies And Research
Online09.2022
Certificate in Advanced Leadership
UBC Sauder School of Business
Vancouver, BC11.2017
Certificate in Executive Development
UBC Sauder School of Business
Vancouver, BC06.2013
Meeting The Leadership Challenge
UBC Sauder School of Business
Vancouver, BC12.2011
Effective Management of Nonprofit Oraganizations
Harvard Business School
Cambridge, MA05.2009
Frontline Worker Program
TriCity Education
Maple Ridge, BC11.2005
Conflict Resolution
TriCity Education
Maple Ridge, BC03.2005
Skills
- Project Management
- Staff Management
- Verbal and Written Communication
- Team Leadership
- Employee Training
- Key Performance Indicators (KPI)
- Configuration and Management
- Strategic Planning
- Coaching and Mentoring
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Administration and Reporting
Affiliations
Canadian Addiction Counselors Certification Federation (CACCF)
BC Addiction Recovery Association (BCARA)
Community for Addiction Recovery Excellence (CARE)
Certification
Canadian Certified Addiction Counsellor
Canadian Clinical Supervisor Addiction Counsellor
Timeline
Program Director
Innervisions Recovery Society Of BC
09.2023 - Current
Substance Use Counselor
Innervisions Recovery Society
12.2018 - Current
Director
Innervisions Recovery Society Of BC
11.2010 - 09.2023
Lead Trainer
InnerStart Training & Education
01.2010 - Current
Manager
Innervisions Recovery Society Of BC
03.2008 - 11.2010
Support Worker
Innervisions Recovery Society Of BC
11.2005 - 03.2008
Enhancing Motivation For Change in Substance Abuse
Center For Addiction Studies And Research
Clinical Supervision in Substance Treatment
Center For Addiction Studies And Research
Treatment of Co-Occurring Disorders
Center For Addiction Studies And Research
Certificate in Advanced Leadership
UBC Sauder School of Business
Certificate in Executive Development
UBC Sauder School of Business
Meeting The Leadership Challenge
UBC Sauder School of Business
Effective Management of Nonprofit Oraganizations
Harvard Business School
Frontline Worker Program
TriCity Education
Conflict Resolution
TriCity Education
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