Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joanna Sanchez

1035 Fourth Ave

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.Knowledgeable with proven track record in leading retail sales teams to success. Extensive experience in optimizing retail operations, driving customer satisfaction, and achieving sales targets. Demonstrated ability in strategic planning and team leadership.

Overview

4
4
years of professional experience

Work History

Optician/Retail Worker

Eyeworks
12.2022 - 08.2025
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

Park Quality Supervisor

Seasame Place
03.2022 - 12.2022
  • Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
  • Directed and supervised employees involved in product inspection and quality control procedures.
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
  • Oversaw department of by supervising daily operations, providing technical support and coordinating personnel.

Park Quality Leader

SeaWorld California
06.2021 - 10.2021
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Led cross-functional teams in the development and execution of quality assurance processes, resulting in higher customer satisfaction.
  • Conducted regular audits to ensure compliance with industry standards, maintaining company certifications and accreditations.
  • Collaborated with suppliers to improve material quality, reducing defects and increasing product reliability.

Education

Chula Vista High School
Chula Vista

Bachelor of Arts - Social Work

San Diego State University
San Diego, CA
05-2026

Associate of Arts - Social Work

Southwestern College Chula Vista
Chula Vista
05-2024

Skills

  • Customer service
  • Optical measurements
  • Insurance verification
  • Computer skills
  • Retail sales
  • Decision-making
  • Problem-solving
  • Teamwork
  • Problem-solving abilities

Languages

Spanish
Full Professional

Timeline

Optician/Retail Worker

Eyeworks
12.2022 - 08.2025

Park Quality Supervisor

Seasame Place
03.2022 - 12.2022

Park Quality Leader

SeaWorld California
06.2021 - 10.2021

Chula Vista High School

Bachelor of Arts - Social Work

San Diego State University

Associate of Arts - Social Work

Southwestern College Chula Vista

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Joanna Sanchez