Joanna Rodriguez
Ventura
Summary
I'am a hard working server, that thrives in my guests needs and exposure to the restaurant. When its ether there first time in the restaurant or welcoming them back. I engage with my guests thoughts and opinions on there dining experience. Customer service to me is being able to give my customers a remarkable dining service that brings them back to the restaurant. I always seek room for improvements and problem solve in resolutions. I can multitask and am able to guide myself in a fast working environment, where I have communication in both front of house and back of house.
Overview
3
3
years of professional experience
Work History
Server
Ca' Marco Italiano Ristorante
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Elaborate and promote on weekly specials, while providing recommendations to wines (on grapes, varitiels and notes)
- Demonstrate polished service, while multitasking and managing multiple tables in a high volumed and fast paced enviornment.
Cashier
Harbor Cove Cafe
05.2024 - 11.2024
- Greeted customers approaching the restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Guided my guests on the menu and helped with recommendations for it was a (different language barrier menu) "tiki theme".
- Bussed and flipped tables over, while multitasking in my guests needs and questions through out the "outdoor area".
Education
GED
Santa Paula High School
Santa Paula, CA06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Service prioritization
- Team collaboration
- Food running
- High volume dining
Timeline
Cashier
Harbor Cove Cafe
05.2024 - 11.2024
Server
Ca' Marco Italiano Ristorante
02.2023 - Current
GED
Santa Paula High School
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