Joanna Rivera
Old Navy
Gilroy
13
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager, Key Holder
1 Year 7 Months- Trained and mentored new team members on company policies and customer service standards.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Collaborated with the management team to develop promotional strategies that drive sales growth.
- Implemented visual merchandising standards to enhance product presentation and optimize customer experience.
- Conducted regular audits of merchandise displays to maintain compliance with brand guidelines.
Assistant Store Manager
1 Year 3 Months- Trained and mentored new team members on company policies and customer service standards.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Collaborated with the management team to develop promotional strategies that drive sales growth.
- Implemented visual merchandising standards to enhance product presentation and optimize customer experience.
Clinical Technician
1 Year 7 Months- Conducted comprehensive eye examinations using advanced instruments and pharmaceutical agents to assess visual acuity and eye health.
- Assisted with specialized tests, including visual field testing and optical coherence tomography.
- Maintained and troubleshooted equipment to ensure precise testing outcomes.
- Provided exceptional customer service by answering calls, scheduling appointments, and greeting patients.
Assistant Manager, Merchandiser
4 Years 5 Months- Managed store presentation through meticulous resets and merchandise preparation.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Assisted in managing inventory levels, utilizing stock management systems for accuracy.
- Collaborated with management to implement visual merchandising strategies that enhanced product presentation.
Assistant Manager, Shipment
9 Years 9 Months- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Assisted in managing inventory levels, utilizing stock management systems for accuracy.
- Collaborated with management to implement visual merchandising strategies that enhanced product presentation.
Sales Associate
1 Year 2 Months- Provide exceptional customer service by assisting shoppers, addressing inquiries, and facilitating sales transactions.
- Collaborate with team members to maintain an organized and welcoming store environment.
- Utilize strong communication skills to assist customers in navigating the store, locating products, and processing returns.
- Play an integral role in inventory management, including pricing, merchandising, and stock rotation.
- Contribute to a positive team dynamic through effective communication and cooperation.
- Led
Sales Associate
8 Months- Utilized excellent communication skills to address customer inquiries, navigate store layout, and process sales transactions.
- Collaborated with team members to ensure a seamless shopping experience and efficient payment processing.
- Provided exceptional customer service, promptly resolving issues and facilitating returns.
- Assisted in inventory management, including pricing, merchandising, and stock rotation.
Bridal Consultant
2 Years 5 Months- Guided brides through a memorable and personalized selection process, exceeding sales expectations.
- Utilized in-depth product knowledge to provide expert advice on sizing, materials, and styles.
- Demonstrated adaptability by tailoring approaches to meet the needs of diverse clientele and wedding scenarios.
Education
High School Diploma
Continuing Education - Communications, Business
- Forensics
Skills
Bilingual proficiency in Spanish and English
Critical thinking and analytical skills
Exceptional verbal and written communication abilities
Leadership and team-building expertise
Effective multitasking and time management
Proficient in Microsoft Word and payroll systems
- Experience in filing and MaximEyes Software
Timeline
Assistant Manager, Key Holder
Old Navy
01.2025 - CurrentRead More
Assistant Store Manager
The North Face
09.2023 - 12.2024Read More
Clinical Technician
Los Gatos Optometry
02.2022 - 09.2023Read More
Assistant Manager, Merchandiser
Old Navy
09.2017 - 02.2022Read More
Assistant Manager, Shipment
Old Navy
11.2016 - 2017Read More
Sales Associate
Big Lots
11.2016 - 07.2017Read More
Sales Associate
Old Navy
09.2015 - 11.2016Read More
Bridal Consultant
Bay Area Bridal / New Things West
02.2014 - 07.2016Read More
Silicon Valley Career Technical Education (COC)
from Forensics
Read More
Westmont High School
High School Diploma
Read More
De Anza College
Continuing Education from Communications, Business
Read More