Joanna Quinonez
Montebello
Summary
Detail-oriented professional with expertise in customer service and inventory management. Proven ability to streamline operations and enhance client satisfaction through effective communication and organizational skills.
Organized and efficient professional with a solid foundation in inventory management and customer service. Experienced in processing orders accurately and maintaining workspace integrity to support optimal operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2009
2009
years of post-secondary education
Work History
General Assistant
J-Z Global
Cerritos
06.2024 - 10.2025
- Assisted team members with daily operational tasks and project coordination.
- Managed inventory records using company-specific software for accuracy.
- Supported customer service initiatives to enhance client satisfaction.
- Organized and maintained workspace for optimal efficiency and safety compliance.
- Prepared reports on daily activities for management review and planning sessions.
- Processed customer orders accurately and efficiently according to established procedures.
- Prepared documents such as invoices, memos, letters with accuracy and speed.
- Oversaw inventory, tracked supplies, and managed reordering of items.
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
Shipping and Receiving Clerk
Fashion Nova
Santa Fe Springs
05.2023 - 11.2023
- Processed incoming shipments, ensuring accurate inventory receipt and documentation.
- Organized and maintained shipping area for efficient workflow and accessibility.
- Operated warehouse equipment, including forklifts and pallet jacks, safely and effectively.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Front Desk Receptionist
Reformation
Vernon
01.2022 - 11.2022
- Greeted customers warmly upon arrival, enhancing their shopping experience.
- Managed phone inquiries efficiently, providing accurate information to callers.
- Scheduled appointments for fittings and consultations, optimizing store traffic flow.
- Processed transactions accurately using point-of-sale systems during peak hours.
- Handled inventory requests efficiently, ensuring stock levels met customer demand.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk Receptionist
Hernandez & Company
San Fernando
03.2020 - 08.2021
- Greeted customers warmly upon arrival, enhancing their shopping experience.
- Managed phone inquiries efficiently, providing accurate information to callers.
- Scheduled appointments for fittings and consultations, optimizing store traffic flow.
- Assisted customers with returns and exchanges, resolving issues promptly and courteously.
- Collaborated with team members to coordinate promotional events and in-store activities.
- Handled inventory requests efficiently, ensuring stock levels met customer demand.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
GED Diploma
Hollywood, CASkills
- Inventory management
- Customer service
- Document preparation
- Order processing
- Warehouse organization
- Shipping logistics
- Appointment scheduling
- Floor management
- File organization
- Delivery routing
Timeline
General Assistant
J-Z Global
06.2024 - 10.2025
Shipping and Receiving Clerk
Fashion Nova
05.2023 - 11.2023
Front Desk Receptionist
Reformation
01.2022 - 11.2022
Front Desk Receptionist
Hernandez & Company
03.2020 - 08.2021
GED Diploma