Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Joanna Pilibosian

Fresno

Summary

Detail-oriented and highly organized Quality Control Manager with 7 years of experience in food safety using the SQF scheme. Exceptionally skilled in collecting and maintaining compliance documentation and reporting. Committed to efficiently inspecting plant for safety and quality to ensure compliance with food safety regulations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Quality Assurance/Quality Control Manager

Victor Packing, Inc.
09.2016 - 10.2023
  • Manage Food Safety and Food Quality Program using SQF scheme
  • Create, maintain, update the food safety and quality manual
  • Track customer micro testing requirements and release product certificates of analysis (COAs)
  • Select outside labs to perform micro testing to ensure product release deadlines are met
  • Maintain and update training program for plant employees
  • Plan, conduct and document monthly plant GMP audits, desk audits, customer audits, FDA audits, SQF audits
  • Direct, and maintain the Environmental Monitoring Program
  • Wrote and implemented food defense and food fraud programs
  • Coordinate with the sales team to investigate all customer quality concerns including root cause analysis and corrective action requirements
  • Responsible for audit non-conformance review, root cause analysis and follow up reporting
  • Facilitated Hazardous materials compliance with the County COUPA program and State CERS registry

Certification Administrator

Richard Heath and Associates, Inc.
09.2012 - 08.2016
  • Project PG&E's Energy Savings Assistance Program
  • Working independently schedule and post certification classes working closely with client PG&E with a team at their Energy Training Center in Stockton complying with strict policy deadlines
  • Vet applicants by employer
  • Assist subcontractors with training requests and prerequisites
  • Track, report and analyze training statistics
  • Monitor progress of newly certified subcontractor employees to ensure overall program production is reached
  • Projecting training needs
  • Ensure returning contractor field employees are current on certifications
  • If not, evaluate training requirements to become current
  • Comply with CA State license requirements for the 350 plus Energy Specialists in the field
  • Assist subcontractors through CA State processes to expedite work start in the field
  • Manage databases and contribute to the overall ease of use and improvements working with the IT/IS team
  • Create admin processes to assist 35 subcontractors to perform contracted work
  • Working knowledge of contract requirements and monitor to ensure subcontractor compliance
  • General Administration work as needed, setting up meetings and creating agendas with client.

Operations Supervisor/Administrative Supervisor

06.2001 - 09.2012
  • Project PG&E's Energy Savings Assistance Program (formerly Energy Partners)
  • Supervise and direct admin support team of 5 in all aspects of work necessary to assist 35 subcontractors to meet contract specifications, administrative procedures, contractual obligations, reporting requirements and use of the online database
  • Develop, monitor and maintain timely information in a Portal (website) for contractors
  • Develop reports
  • Utilize and manage MS Access databases, develop and document admin procedures for subcontractor data collection and reporting
  • Contribute to the Energy Partners Online database (EPO) team by identifying issues and ascertaining future needs
  • Troubleshoot issues and concerns that arise from subcontractors, RHA staff or PG&E
  • Report directly to PG&E when requested regarding contract compliance and quality assurance (QA) issues
  • Create program reports to assist subcontractors with managing Energy Specialists
  • Create internal QA standards to process subcontractor paperwork, field badges and EPO database users
  • Identify data needs related to admin processes and assist in developing new tools as needed
  • Maintain and track quality of data entry by admin support
  • Track, maintain and improve work processes in a fast changing program.

Education

Bachelor's - Public Administration

California State University Fresno

Skills

Microsoft Word, Excel, Powerpoint

Auditing and Root Cause Analysis

Leadership, Mentoring

Statistics, Statistical Reporting

Affiliations

  • Junior League of Fresno, President, 2010, 2011
  • Junior League of Fresno, Active Member, 1993, 2011

Certification

HACCP

PCQI


Timeline

Quality Assurance/Quality Control Manager

Victor Packing, Inc.
09.2016 - 10.2023

Certification Administrator

Richard Heath and Associates, Inc.
09.2012 - 08.2016

Operations Supervisor/Administrative Supervisor

06.2001 - 09.2012

Bachelor's - Public Administration

California State University Fresno

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Joanna Pilibosian