Joanna Paylor
San Diego
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Overview
6
6
years of professional experience
Work History
Key Holder
NEXCOM, DoD Reservation Center, NAS
San Diego
08.2024 - Current
- Opened and closed store, ensuring security and compliance with policies.
- Assisted customers by providing product information and addressing inquiries.
- Managed inventory levels, restocking shelves and organizing displays efficiently.
- Trained new staff on store procedures and customer service standards.
- Collaborated with team members to enhance in-store promotions and sales strategies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
Supervisor
Old Navy
San Diego
08.2022 - 08.2024
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and organized product displays for promotions.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Conducted regular team meetings to discuss performance and goals.
- Implemented visual merchandising strategies to maintain store aesthetics.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies and procedures.
Insurance Agent
Allstate Insurance - Brian Iversen Agency
San Diego
04.2020 - 08.2023
- Managed client relationships to ensure satisfaction and retention.
- Provided insurance policy recommendations based on client needs.
- Conducted thorough policy reviews to identify coverage gaps.
- Educated clients on coverage options and benefits available.
- Collaborated with team members to streamline operational processes.
- Utilized agency management software for tracking policies and claims.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Education
Primavera
Prescott, AZSkills
- Store operations
- Inventory management
- Customer assistance
- Cash handling
Timeline
Key Holder
NEXCOM, DoD Reservation Center, NAS
08.2024 - Current
Supervisor
Old Navy
08.2022 - 08.2024
Insurance Agent
Allstate Insurance - Brian Iversen Agency
04.2020 - 08.2023
Primavera