Overview
Work History
Education
Skills
Timeline
Generic

Joanna Paquette

Renfrew,ON

Overview

16
16
years of professional experience

Work History

Tim Hortons

Richard Dean
08.2022 - 07.2023
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.

Sales Associate

Dollarama
04.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Animal Caretaker

Self Employed
09.2013 - 06.2017
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Sales Associate

Pet Valu
08.2007 - 08.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Sir John A MacDonald
Ottawa, ON
06.1989

Skills

  • Financial Translations
  • Waste Management and Reduction
  • Sales Expertise
  • Safe Food Handling
  • Counter Restocking
  • Customer Assistance
  • Serve Customers
  • Organization and Time Management
  • Cash Register Operations
  • Order Processing
  • Suggestive Selling
  • Customer Needs Assessments
  • Complaint Handling
  • Process Transactions
  • Stocking and Replenishing
  • Upselling Strategy
  • Front Counter Work
  • Customer Inquiry Resolution
  • Coaching and Training
  • Guest Satisfaction
  • POS Inventory System Operation

Timeline

Tim Hortons

Richard Dean
08.2022 - 07.2023

Sales Associate

Dollarama
04.2021 - 04.2022

Animal Caretaker

Self Employed
09.2013 - 06.2017

Sales Associate

Pet Valu
08.2007 - 08.2010

High School Diploma -

Sir John A MacDonald

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Joanna Paquette