Joanna Paquette
Renfrew,ON
Overview
16
16
years of professional experience
Work History
Tim Hortons
Richard Dean
08.2022 - 07.2023
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Sales Associate
Dollarama
04.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Animal Caretaker
Self Employed
09.2013 - 06.2017
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Sales Associate
Pet Valu
08.2007 - 08.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Sir John A MacDonald
Ottawa, ON06.1989
Skills
- Financial Translations
- Waste Management and Reduction
- Sales Expertise
- Safe Food Handling
- Counter Restocking
- Customer Assistance
- Serve Customers
- Organization and Time Management
- Cash Register Operations
- Order Processing
- Suggestive Selling
- Customer Needs Assessments
- Complaint Handling
- Process Transactions
- Stocking and Replenishing
- Upselling Strategy
- Front Counter Work
- Customer Inquiry Resolution
- Coaching and Training
- Guest Satisfaction
- POS Inventory System Operation
Timeline
Tim Hortons
Richard Dean
08.2022 - 07.2023
Sales Associate
Dollarama
04.2021 - 04.2022
Animal Caretaker
Self Employed
09.2013 - 06.2017
Sales Associate
Pet Valu
08.2007 - 08.2010
High School Diploma -
Sir John A MacDonald
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