Joanna Niewiadomska
Kitchener,Canada
Summary
Learning & Development strategist and technical leader with 9+ years of experience designing, delivering, and scaling enterprise learning solutions across SaaS and EdTech platforms. Proven success in building manager enablement programs, leading workshops and training, and translating complex technologies (SSO, SCIM, LMS, APIs) into meaningful employee learning experiences. Adept at curriculum design, facilitation, and coaching with a strong record of aligning learning initiatives to measurable business outcomes. Recognized for cross-functional collaboration, thought leadership in digital learning, and building trusted partnerships with executives and teams in global, remote-first environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Principal Solutions Engineer
MasterClass at Work
05.2023 - 07.2025
- - Pioneered scalable learning enablement for enterprise clients by building and facilitating technical onboarding, workshops, and tailored integration training.
- - Designed and delivered learning programs to upskill managers and client stakeholders on education technology, improving adoption and ROI.
- - Partnered with Product and Engineering to co-create documentation, curriculum, and support content, aligning with best practices in L&D.
- - Coached customer teams and internal staff on integration strategies (SSO, SCIM, xAPI, LMS), fostering technical confidence and long-term program maturity.
- - Championed analytics-driven learning enablement by connecting adoption data to impact and renewal outcomes.
Solutions Engineer II
SurveyMonkey (Momentive.ai)
11.2021 - 05.2023
- - Designed and facilitated customer learning sessions on survey design, automation, and integrations, enabling managers to scale organizational feedback programs.
- - Built tailored demos, proof-of-concepts, and training playbooks that supported ongoing education and empowered client learning champions.
- - Collaborated with CSMs and AEs to ensure learning programs tied directly to client objectives, influencing expansion and retention.
Solutions Engineer / Inside Solutions Engineer
D2L (Desire2Learn)
06.2016 - 11.2021
- - Served as trusted advisor to education leaders, translating LMS capabilities into learning strategies for corporate and higher ed clients.
- - Delivered deep product training, workshops, and RFP-aligned presentations to accelerate adoption of the Brightspace LMS.
- - Partnered with educators and L&D; managers to design programs that mapped digital learning features to organizational development goals.
- - Led global client enablement initiatives at EdTech conferences and post-sale engagements, strengthening adoption maturity and measurable learner outcomes.
Education
B.A. Honours - Classical & Ancient Studies
University of Guelph
Guelph2014
Skills
- Learning Program Design Curriculum Development Facilitation & Coaching
- LMS & LXP Platforms (D2L Brightspace, MasterClass, Degreed, Continu)
- Enterprise Integrations (SSO, SCIM, xAPI, APIs)
- Stakeholder Enablement Leadership Development Change Management
- English (Fluent), Polish (Fluent), Spanish (Basic)
- Critical decision-making skills
- Customer relationship management
- Sales enablement
- Stakeholder needs assessment
- Proficient in ITIL practices
- Technical presentation delivery
- Innovative solution development
Accomplishments
- Designed and launched enterprise onboarding workshops that improved time-to-adoption by 40% and directly influenced multi-year contract renewals.
- Partnered with Product to co-create scalable integration playbooks and learning guides now used by 100+ enterprise clients across Fortune 500.
- Served as learning strategy advisor to executives, shaping custom manager development programs that drove higher engagement and leadership capability.
- Pioneered MasterClass’s first SCIM/xAPI enterprise enablement framework, empowering client admins to self-manage integrations while reducing support escalations by 35%.
- Recognized internally for building repeatable L&D-driven technical enablement programs that scaled across corporate, education, and nonprofit sectors.
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Certification
- Apple Product Professional
- iOS Service Technician
- (In progress) Pursuing ICF Coaching pathway
Timeline
Principal Solutions Engineer
MasterClass at Work
05.2023 - 07.2025
Solutions Engineer II
SurveyMonkey (Momentive.ai)
11.2021 - 05.2023
Solutions Engineer / Inside Solutions Engineer
D2L (Desire2Learn)
06.2016 - 11.2021
B.A. Honours - Classical & Ancient Studies
University of Guelph
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