Joanna Niedziolka
Georgetown,ON
Summary
Accomplished RN Case Manager with a proven track record at Ontario Health at Home, enhancing patient satisfaction and reducing readmission rates through expert care coordination and chronic disease management. Skilled in compassionate communication and meticulous in HIPAA compliance, I excel in delivering high-quality, patient-centered care, achieving significant outcomes in complex health scenarios.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN Case Manager
Ontario Health at Home
2019.09 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Streamlined discharge planning, ensuring patients received necessary resources and support for recovery at home.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
Trillium Health Partners
2017.07 - 2020.10
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Charge Nurse
Victoria Gardens Long Term Care
2017.01 - 2020.01
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Collaborated with other healthcare professionals to provide quality patient care.
- Led shift handover meetings effectively communicating critical information about each patient''s status ensuring continuity of care.
- Mentored newly hired nurses to ensure seamless integration into the team and facilitate their professional development.
- Skillfully performed various clinical procedures such as IV insertion, wound dressing changes, catheterizations; ensuring optimal comfort levels for patients during these processes.
- Built rapport with patients and family members to deliver exceptional care.
- Increased patient satisfaction scores by delivering compassionate care and advocating for individual needs.
- Improved patient outcomes by consistently providing high-quality care and timely interventions.
- Managed medication administration safely and accurately while maintaining meticulous documentation in electronic health records systems.
Education
Bachelor of Nursing - Nursing
University of New Brunswick
Etobicoke, ON05.2016
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Care Coordination
- Home care management
- Clinical assessment
- Community Resources
- Medication Management
- Quality Improvement
- Critical Thinking
- Compassionate and Caring
- Training staff
- Wound Care
- Documentation
- Patient and family advocacy
- Direct Patient Care
- Attention to Detail
- Home care
- Vitals monitoring
- Clear Patient Communication
- Infection Control
- Medication and IV administration
- Patient Condition Monitoring
- Patient consultation
- Specialized Healthcare Referrals
Languages
English
Full Professional
Polish
Professional Working
Certification
Project management
Timeline
RN Case Manager
Ontario Health at Home
2019.09 - Current
Registered Nurse
Trillium Health Partners
2017.07 - 2020.10
Charge Nurse
Victoria Gardens Long Term Care
2017.01 - 2020.01
Bachelor of Nursing - Nursing
University of New Brunswick
Project management
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