Joanna Murtaugh
Port Colborne
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
YMCA Of Niagara
04.2025 - Current
- Worked on the implementation of the new membership software
- Trained the membership team on the new software
- Data entry and examination of the carryover of files from the old software into the new software
- Assisted with data entry for Child Care
- Assisted with the reconciliation of P-Cards
- Managed incoming communications, prioritizing urgent requests effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
Membership Director
YMCA Of Niagara
11.2023 - 08.2024
- Led recruitment and training initiatives for staff, ensuring alignment with organizational goals.
- Analyzed membership data to identify trends and drive targeted marketing efforts for retention.
- Oversaw budget management, optimizing resource allocation for maximum impact on membership growth.
- Trained and mentored staff on best practices for member support and engagement.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Program Team member
YMCA of Niagara
01.2013 - Current
Membership Host
YMCA of Niagara
01.2013 - Current
Administrative Assistant
Salvation Army
01.2012 - 01.2012
CSR
Nucomm
01.2009 - 01.2010
CSR
Sitel
01.2009 - 01.2009
Education
BA - History
Brock University
St.Catharines, ON01.2003
First Aid/CPR(c) - undefined
Lifesaving Society
WHMIS - undefined
Anger Management - undefined
Non-Violent Crisis Intervention - undefined
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Strong problem solver
- Dedicated team player
- Professional and mature
- Documentation and reporting
Timeline
Administrative Assistant
YMCA Of Niagara
04.2025 - Current
Membership Director
YMCA Of Niagara
11.2023 - 08.2024
Program Team member
YMCA of Niagara
01.2013 - Current
Membership Host
YMCA of Niagara
01.2013 - Current
Administrative Assistant
Salvation Army
01.2012 - 01.2012
CSR
Nucomm
01.2009 - 01.2010
CSR
Sitel
01.2009 - 01.2009
First Aid/CPR(c) - undefined
Lifesaving Society
WHMIS - undefined
Anger Management - undefined
Non-Violent Crisis Intervention - undefined
BA - History
Brock University