Joanna Montano
Santa Ana
Summary
Accomplished professional with a robust background in healthcare and educational support, notably with Garden Grove Unified School District. Expert in streamlining processes and enhancing student and customer experiences through effective leadership and compassionate care. Skilled in multitasking and technical support, demonstrating significant improvements in team productivity and student comfort.
Overview
4
4
years of professional experience
Work History
Sub Health Aide
Garden Grove Unified School District - Substitute
08.2024 - Current
- Improved student comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to school nurse, ensuring timely interventions.
- Recorded student information and notified nursing supervisors of changing or unusual conditions.
- Streamlined documentation processes, maintaining accurate records of student progress.
- Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
Supervisor
Town and Country
03.2021 - Current
- Oversaw daily operations in the dinning room, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Student Supervisor
Garden Grove Unified School District
01.2021 - Current
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Boosted student performance by providing individualized attention and feedback on assignments.
- Supervised cafeteria periods for different ages and maintained order.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Shared bus duty responsibilities at morning drop-off and afternoon pick-up.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
Sub IT Technician
Garden Grove Unified School District - Substitute
02.2022 - 06.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
High School Diploma -
Lincoln Education Center
Garden Grove, CAGarden Grove Adult Education
Garden Grove, CASkills
Wound Care
Diabetic Care
Physician support
Multitasking
Student Care
Epi-Pen Training
Special Needs Assistance
Safety equipment usage
Child Safety Awareness
Problem-Solving
Child Supervision
School policies understanding
Motivational Skills
Timeline
Sub Health Aide
Garden Grove Unified School District - Substitute
08.2024 - Current
Sub IT Technician
Garden Grove Unified School District - Substitute
02.2022 - 06.2024
Supervisor
Town and Country
03.2021 - Current
Student Supervisor
Garden Grove Unified School District
01.2021 - Current
High School Diploma -
Lincoln Education Center
Garden Grove Adult Education
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