Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Molyneaux

Rice Point,PE

Summary

Have over 15 years experience building meaningful relationships with patients and family members offering emotional support through challenging situations as a healthcare worker. During these years ,personal mission statement was delivering the best possible personal care and support to patients and families at all times with safety in mind under Health PEI protocols.

Have strong people skills, and the ability to problem solve under pressure while maintaining a calm and professional manner.

Take pride everyday in professional integrity and believe in maintaining confidentiality at all times.

Prior to healthcare, gained skills in an office environment as a receptionist/service assistant of an insurance company providing office support on various maturity leave contracts.

Having worked at a financial institution with exposure to multiple departments, have gained experience in loans, mortgages and insurance as well as customer service and collections while providing office administration support for the branch on a daily basis.

With past work experience in healthcare field and office settings, I formed the basis of what, consider to be excellent communication skills, the ability to be an active listener, naturally able to show empathy, as a friendly confident employee and am able to assimilate new information quickly.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Home Support Worker/ Patient Care Worker/Resident Assistant

Health PEI
06.2011 - 12.2023
  • Supported patients with activity's of daily living to focused on patient centered care in hospital settings, long term homes or private homes.
  • Built meaningful relationships with patients, and family members offering emotional support through challenging situations as needed.
  • Provided individualized care plans to patients and help them maintain their independence and dignity, treated patients with dignity and respect at all times.
  • Ensured accurate record keeping and documentation at all times regarding patients progress,events and concerns.
  • Worked with medical professionals to devise appropriate plans for all patients.
  • Scheduled and lead meetings with family members to update them on patients condition, pass along any important changes to team leads.
  • Successfully supported people with complex end-of-life needs and communicating support needs as required. Monitored progress and documented patient health status changes to keep care team updated.

Service Assistant/Receptionist

Johnson Insurance Group
01.2007 - 05.2010


  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Customer Service Representative/Administrative Assistant

CitiFinancial Consumer Finance
03.2003 - 02.2006
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Collections of delinquent accounts.
  • Preformed daily bank deposits and monthly administrative duties .
  • Opening and closing the branch
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed and implemented marketing campaigns to attract new customers.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Education

No Degree - PEIREA- Pre Licensing Course

Holland College
Charlottetown, PE
06.2023

No Degree - Resident Care Worker

Holland College
Charlottetown, PE
2011

No Degree - Business & Computers Application Diploma

Compu College
Charlottetown, PE
09.2002

High School Diploma -

Bluefield High School
Hampshire, PE
06.1995

Skills

  • Client Documentation
  • Active listening
  • Effective communication
  • Decision-making abilities
  • Filing and Data Archiving
  • Reliability and punctuality
  • Attention to detail
  • Time management

Languages

English
Professional Working

Timeline

Home Support Worker/ Patient Care Worker/Resident Assistant

Health PEI
06.2011 - 12.2023

Service Assistant/Receptionist

Johnson Insurance Group
01.2007 - 05.2010

Customer Service Representative/Administrative Assistant

CitiFinancial Consumer Finance
03.2003 - 02.2006

No Degree - PEIREA- Pre Licensing Course

Holland College

No Degree - Resident Care Worker

Holland College

No Degree - Business & Computers Application Diploma

Compu College

High School Diploma -

Bluefield High School
Joanna Molyneaux