Joanna Mielczarska
Calgary,AB
Summary
Proactively manage customer inquiries, complaints, and feedback to ensure high customer satisfaction and loyalty. Develop and implement customer service procedures, policies, and standards. Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
5
5
years of professional experience
Work History
Front Desk and Administrative Supervisor
Spence Diamonds Canada
Calgary, AB
2024.02 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Customer Service Manager
Exotic Granite & Marble Designs
06.2019 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
BBA - BA in Political Science (International Relations)
State School of Higher Vocational Education in Ośw
Oswiecim Poland06.2008
Skills
- Attention to details
- Positive attitude
- Improving customer experience
- Persuasive Negotiations
- Administration and Reporting
- Scheduling and Coordinating
- Building customer loyalty
- Time Management
Additional Information
I moved to Canada 4 years ago and started mine first job right away. I was happy with my previous position and I worked as a customer service manager till the end of December 2021. I got pregnant and from January 2022 till February 2023 I was on EI. I would love to go back to work as soon as possible and gain new experience in different field. I like to learn, develop and I'm open for new challenges.
I speak english and polish. I had a lot of experience as an office manager in polish large event company and earlier in a state government. I love to work with people and I have a rule 3 P - professionalism, patience and "people first attitude".
Mine strengths are:
- Adaptability
- Flexibility
- Clear Communication Skills
- Self-Control
- Taking Responsibility
Timeline
Front Desk and Administrative Supervisor
Spence Diamonds Canada
2024.02 - Current
Assistant Customer Service Manager
Exotic Granite & Marble Designs
06.2019 - 12.2022
BBA - BA in Political Science (International Relations)
State School of Higher Vocational Education in Ośw
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