Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
RELEVANT COURSEWORK LABORATORY EXPERIENCE
RELEVANT COURSEWORK
Awards
Generic

Joanna Mayes

Scarborough,Canada

Summary

Over 5 years of experience in customer service and leadership roles, supporting diverse groups in dynamic, high-energy environments. Skilled in technical troubleshooting, communication, and problem-solving, developed through volunteer coordination and academic lab experience. Acquired efficient communication skills through volunteer work as a camp counsellor and built relationships with children, parents, and staff. Comfortable explaining complex topics to both tech-savvy and novice users with clarity and patience. Strong organizational and time management skills developed through balancing academics, leadership programs, and volunteer work. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adaptive with campus tools such as Quercus, Office365, and MFA. Strong communication, teamwork, and creative skills, with experience in content creation, photography, and collaborative projects. Adaptable and dedicated to providing excellent service and support to diverse student communities.

Overview

6
6
years of professional experience

Work History

Leadership Training Program Participant

Campfire Circle (Sponsored by SickKids)
08.2024 - 08.2024
  • Worked with children aged 6-13 with medical needs and disabilities, fostering a supportive and inclusive environment.
  • Enhanced conflict resolution and group facilitation skills through leadership training activities.
  • Designed and led a themed game night ('Fiesta Festival') with multi-station engagement, receiving positive feedback from peers and participants.

Art Mural Creation

High School Art class
05.2023 - 06.2025
  • Co-led design of a large-scale mural project, balancing creative vision with project deadlines and group consensus.
  • Led design discussions, worked with different mediums, and applied artistic techniques to create a cohesive visual representation.
  • Practiced visual planning, communication, and collaboration to bring artistic themes to life.

Volunteer Camp Counselor

Church Summer Camp
08.2019 - 08.2024
  • Provided mentorship and guidance to children, ensuring a safe and engaging camp experience.
  • Managed arts & crafts stations, facilitated team games, and coordinated movie-learning activities with minimal supervision.
  • Organized and led various activities, promoting teamwork and active participation.
  • Managed behavioral challenges and facilitated effective communication with campers and parents.
  • Received consistent verbal feedback from campers and parents noting approachability, enthusiasm, and safety awareness.

Education

Honours Bachelor of Science (Co-op) - Psychology and Health Sciences

University of Toronto Scarborough
Scarborough, ON
04-2029

Skills

  • Customer Service & Peer Support: Conflict resolution, student engagement, verbal and written communication
  • Technical: Microsoft Office, Quercus, Office365, macOS, Windows, iOS, Android
  • Creative & Media Skills: Photography, graphic design, social media content creation (school/community projects)
  • Soft Skills: Teamwork, multitasking, adaptability, proactive mindset
  • CPR/First Aid (Planned or In Progress)
  • Suicide Prevention Training (planned or in progress)

LANGUAGE SKILLS

English – Native/Fluent
Native or Bilingual
Tamil – Fluent
Native or Bilingual
Kannada – Fluent
Native or Bilingual

Timeline

Leadership Training Program Participant

Campfire Circle (Sponsored by SickKids)
08.2024 - 08.2024

Art Mural Creation

High School Art class
05.2023 - 06.2025

Volunteer Camp Counselor

Church Summer Camp
08.2019 - 08.2024

Honours Bachelor of Science (Co-op) - Psychology and Health Sciences

University of Toronto Scarborough

RELEVANT COURSEWORK LABORATORY EXPERIENCE

  • BIOA01H3 F - Life on Earth: Laboratory (Sep - Dec 2024) University of Toronto Scarborough

                Collaborated in lab teams to conduct biological investigations. Used digital tools to analyze and report biological data.

                Worked together as a team to troubleshoot lab procedures and complete experiments.


  • (CHMA10H3 F) - Introductory Chemistry I: Laboratory (Sep - Dec 2024)

                Followed structured protocols to complete experiments using lab instruments.

                Practiced detailed data entry and technical documentation for lab assignments.

                Troubleshot lab equipment malfunctions and collaborated with peers to identify procedural errors and resolve issues during timed practicals.

RELEVANT COURSEWORK

  • STAB22H3 - Statistics I: (Jan - Apr 2024)
  • University of Toronto Scarborough
  • Developed structured problem-solving and data analysis skills.
  • PSYB70H3 - Methods in Psychological Research: (Jan - Apr 2024)
  • Gained experience in documentation, technical writing, and analytical thinking.

Awards

  • Trustee Award of Achievement - Toronto District School Board (June 2024)
  • Certificate of Accomplishment for Outstanding Leadership – Recognized for exemplary leadership throughout high (June 2024)

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Joanna Mayes