Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joanna Martin Garcia

San Diego

Summary

Experienced and results-driven Dining Room Manager with over 3 years of leadership in dynamic, high-volume restaurant environments. Recognized for building strong teams, streamlining operations, and delivering top-tier guest experiences. Adept in labor forecasting, cost tracking, staff development, and managing service execution with precision and care. Passionate about hospitality and consistently exceeding guest expectations while maintaining operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dining Room Manager

Callie Restaurant
07.2024 - 07.2025
  • Directed daily front-of-house operations in a Michelin-recognized restaurant serving 300+ covers nightly.
  • Supervised and coached a 60-person team including hosts, servers, food runners, and support staff.
  • Created and maintained dynamic weekly schedules using forecasting tools to manage labor within budget.
  • Handled high-touch guest relations, resolving service concerns promptly and professionally to ensure repeat visits.
  • Partnered with the GM and Chef de Cuisine to align service standards with brand expectations and seasonal menu updates.
  • Produced and reviewed labor and cost reports weekly, identifying trends and driving strategies to improve efficiency.
  • Led pre-shift meetings and continuous training initiatives to elevate hospitality and maintain staff engagement.

Dining Room Manager

Herb and Wood
06.2022 - 07.2024
  • Managed the front-of-house team of 85 staff in a bustling, award-winning restaurant known for its elevated service and design-driven ambiance.
  • Played a pivotal role in reducing employee turnover by implementing staff recognition programs and mentoring new hires.
  • Developed detailed seating strategies and coordinated with reservations to optimize guest flow during peak hours.
  • Acted as a liaison between FOH and BOH to ensure seamless communication and smooth service execution.
  • Assisted with large-scale event planning, private dining coordination, and execution of VIP experiences.
  • Tracked and analyzed operational KPIs including average check, table turn times, and labor-to-sales ratio.
  • Supported hiring efforts, conducted interviews, and facilitated onboarding and performance evaluations.

Lead Host

Nolita Hall
04.2021 - 06.2022
  • Direct host staff and supervise flow of a high volume restaurant averaging 400 plus covers a day; liaison between host staff and management.
  • Warmly greet and seat guests by guiding them to assigned table, communicate delays and offer accommodations as needed.
  • Review procedures and operational issues in order to determine methods to improve service, performance, and/or safety.
  • Maintain positive energy throughout shift with an outgoing, friendly, and patient attitude.

Supervisor

Puesto
12.2020 - 04.2021
  • Directly supervised front of house team on a daily basis for a high volume restaurant.
  • Completed all opening and/or closing procedures such as forecasting sales, analyzing staff levels, identifying notable reservations, calculating inventory, etc.
  • Timely communication of inventory, cash handling, and customer matters to staff.
  • Provided records of shift financials and overall shift functioning.
  • Input daily invoices, reviewed weekly schedules, assisted in planning restaurant availability and floor plans, participated in talent acquisition and onboarding procedures.

Lead Hostess/Trainer

Puesto
09.2015 - 04.2021
  • Directly assisted company’s director of education.
  • Performed general clerical duties such as filing, organizing, and preparing weekly/monthly small ware orders for 6 store locations.
  • Greeted and seated guests by guiding them to assigned tables, as well as communicated delays and offered additional accommodations.
  • Interviewed, trained, and coached staff members on service skills and standards, food and beverage knowledge, and health and safety standards.
  • Created training and testing materials for current service staff and new hires.

Education

Bachelor's degree - Clinical Psychology

UCSD
La Jolla, CA
06.2018

Skills

  • Restaurant Experience
  • Cash handling
  • OpenTable
  • Guest Relations Experience
  • Forecasting
  • Aloha POS
  • Toast POS
  • Talent Acquisition
  • Bilingual

Certification

  • Food Handler Certification
  • Driver's License

Timeline

Dining Room Manager

Callie Restaurant
07.2024 - 07.2025

Dining Room Manager

Herb and Wood
06.2022 - 07.2024

Lead Host

Nolita Hall
04.2021 - 06.2022

Supervisor

Puesto
12.2020 - 04.2021

Lead Hostess/Trainer

Puesto
09.2015 - 04.2021

Bachelor's degree - Clinical Psychology

UCSD

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Joanna Martin Garcia