Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Joanna Martin

Vancouver,BC

Summary

I am a sales professional, with over 10 years of experience. I have extensive experience in account relationship management and growth. My passion lies in cultivating, nurturing and maintaining long-term client relationships, while providing high quality customer service.

Overview

12
12
years of professional experience

Work History

Account Executive

Hourglass
Western Canada
10.2023 - Current
  • Manage Western Canada Sephora accounts for Hourglass.
  • Executed 20 successful Hourglass events across Western Canada YTD in 2024.
  • Increased sales by 55% YTD in the first 3 months of 2024.
  • Cultivated relationships with key decision makers through in store support, trainings and events.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Replenished and arranged items to maintain appearance, kept up to date on cycle counts to ensure stock was correct.

Account Executive

Murad
Vancouver, BC
09.2018 - 10.2023
  • Managed all the Sephora accounts in Western Canada for Murad.
  • Executed elevated events at all different Sephora locations successfully across Western Canada.
  • Trained the Beauty Advisors/employees on our products to help with overall daily sales.
  • Trained large groups using powerpoint presentations.
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Managed account budget forecasting, goal setting and performance reporting.
  • Acquired new business and drove revenue streams by providing cutting-edge services to clients.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Identified and achieved standards and expectations, consistently exceeding sales goals.
  • Created and optimized seasonal client pitches to close service gaps, meet client needs and boost revenue.
  • Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.

Coordinator

Kate Somerville
Vancouver, BC
02.2015 - 08.2018
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Executed Elevated events to achieve sales to reach set goals.
  • Organized various events at Sephora locations in Alberta successfully.
  • Trained Beauty Advisors on our product.
  • Oxygen facial demonstrations on clients.

Sales Associate

Holt Renfrew
Vancouver, BC
01.2012 - 04.2014
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

High School Diploma -

New Westminster Secondary School
New Westminster, BC
06.2005

Makeup And Special Effects Diploma -

John Casablanca Institute
Vancouver, BC

Skills

  • Business growth opportunities
  • Sales expertise
  • Interpersonal skills
  • Team player
  • Excellent time management skills
  • Self-disciplined
  • Highly motivated
  • Can work well under pressure
  • Detail orientated
  • Revenue generation
  • Meet sales goals above and beyond
  • knowledgeable about products and different skin types
  • Negotiation skills
  • Customer relationships
  • Budget Management

Accomplishments

  • "Sudden Impact Award" - Murad in 2018
  • "Certificate of Excellence" - Outstanding Performance in 2020 Murad
  • "Highest Sales 2021" Murad - I was able to protect market share and achieve close to 2019 results (pre-covid) YTD 2021: $1,068,056 YTD 2019: $1,097,358
  • "Highest Event Sales 2022" Murad - 78 Sephora Events Total Event Goal :$89,500 Event Actual :$98,971

Interests

  • Yoga
  • Meditation
  • Reading
  • Painting
  • Hiking
  • Continuing education

References available upon request

Timeline

Account Executive

Hourglass
10.2023 - Current

Account Executive

Murad
09.2018 - 10.2023

Coordinator

Kate Somerville
02.2015 - 08.2018

Sales Associate

Holt Renfrew
01.2012 - 04.2014

High School Diploma -

New Westminster Secondary School

Makeup And Special Effects Diploma -

John Casablanca Institute

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Joanna Martin