JOANNA MARIE D. GAGARING
Cardston,Canada
Summary
Seasoned Kitchen Department Manager with comprehensive experience in food service management, overseeing all kitchen operations while ensuring compliance with safety and health regulations. Demonstrated ability to improve efficiency, productivity, and team morale through hands-on leadership and deep knowledge of culinary practices. Skilled in menu development, budgeting, inventory control, and staff training. Successfully implemented changes resulting in improved customer satisfaction and profitability.
Overview
14
14
years of professional experience
Work History
Kitchen Department Manager
MCDONALD'S UAE
07.2025 - Current
- Company Overview: Working in Emirates fast food LLC Company
- Working in Emirates fast food LLC Company
Swing Manager
McDonald's Canada
06.2023 - Current
- Company Overview: 6704719 Canada inc.
- 6704719 Canada inc.
Facilities Department Manager
MCDONALD'S UAE
09.2023 - 06.2025
- Company Overview: Working in Emirates fast food LLC Company
- Working in Emirates fast food LLC Company
Assistant Manager
MCDONALD'S UAE
01.2017 - 06.2023
- Company Overview: Working in Emirates fast food LLC Company
- Responsible in greeting customers.
- Responsible in order taking, proper suggestive selling, assembling and presenting orders as quick as possible.
- Responsible for giving extra needs to customers with appropriate manner.
- Responsible for handling sales/cashiering.
- Responsible in maintaining the cleanliness of the dining/counter area.
- Had skills in communicating and giving feedback and special skills in coaching new crew.
- Helped the management team to achieve the daily targets and restaurant goals.
- Training and assessing crew, and preparing training tool to new crew.
- Serving high quality and safe food to customers that will not make them ill.
- Handling customer complaints in counter area.
- Working in Emirates fast food LLC Company
Crew Trainer
MCDONALD'S UAE
01.2013 - 12.2015
- Company Overview: Working in Emirates fast food LLC Company
- Working in Emirates fast food LLC Company
Cashier/ Counter
Red Ribbon Bake Shop
06.2011 - 01.2012
- Record customer orders and repeat them back in clear, understandable manner to minimize errors.
- Serve fresh, tasty delight foods with friendly greetings coffee, frappe and etc.
Education
Diploma in Hotel Restaurant Management - Hospitality Restaurant Management and Tourism
Laguna State Polytechnic University
Siniloan, LagunaSkills
- Hard working
- Reliable
- Proficient waitress
- Crew trainer
- Energetic
- Engaging
- Comfortable in standing for long periods
- Superb communication
- People skills
- Food and Beverages Service
- Baking Bread and Pastry
- Computer literate
Training
- EFST Training (Essential Food Safety Training Program), Shiek Omar Bin Zayed bldng., Abu Dhabi City
- Bread and Pastry Production NC-II, St. Benilde College of Science and Technology, San Pablo City, Philippines
- Advance Leadership Virtual Class, Rafic Fakih Leadership Development Center, 10/11/20, 10/18/20
- Hospitality Virtual Class, 04/28/21
- Building a safe, respectful, and Inclusive workplace (Manager)
Competency Summary
Customer service, Technology operations, Public relations, Hard working and reliable., Proficient waitress and crew trainer., Energetic and engaging., Comfortable in standing for long periods., Superb communication and people skills., Food and Beverages Service., Baking Bread and Pastry., Computer literate
Personal Information
- Height: 5' 2"
- Weight: 49 Kls.
- Date of Birth: 02/24/87
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: Paete
Timeline
Kitchen Department Manager
MCDONALD'S UAE
07.2025 - Current
Facilities Department Manager
MCDONALD'S UAE
09.2023 - 06.2025
Swing Manager
McDonald's Canada
06.2023 - Current
Assistant Manager
MCDONALD'S UAE
01.2017 - 06.2023
Crew Trainer
MCDONALD'S UAE
01.2013 - 12.2015
Cashier/ Counter
Red Ribbon Bake Shop
06.2011 - 01.2012
Diploma in Hotel Restaurant Management - Hospitality Restaurant Management and Tourism
Laguna State Polytechnic University