Joanna Marcus
Herald
Summary
Dedicated CNA with a proven track record at Eden Health, excelling in patient advocacy and emotional support. Skilled in health monitoring and clinical documentation, I fostered positive relationships with patients, enhancing their overall well-being. My compassionate communication and attention to detail ensured high-quality care and improved patient satisfaction.
Overview
4
4
years of professional experience
Work History
CNA
Eden Health
01.2025 - 08.2025
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Life Care Center of Sandpoint
02.2024 - 02.2025
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Client Care Coordinator
Comfort Keepers
01.2023 - 02.2024
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
In Home Caregiver
Aaging Better In Home Care
07.2022 - 01.2023
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Patient Registration Representative
Bonner General Health
11.2021 - 05.2022
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Education
High School Diploma -
Canyon View High School
Cedar City, UTCNA -
North Idaho College
Coeur D'alene, IDMedication Assistance -
North Idaho College
Coeur D'alene, IDSkills
- Medication assistance
- Attention to detail
- Critical thinking
- Health monitoring
- Cultural sensitivity
- Emotional support
- Infection control practices
- Multitasking and organization
- Time management
- Compassionate communication
- Clinical documentation
- Patient advocacy
- HIPAA compliance
- Compassion and empathy
Timeline
CNA
Eden Health
01.2025 - 08.2025
CNA
Life Care Center of Sandpoint
02.2024 - 02.2025
Client Care Coordinator
Comfort Keepers
01.2023 - 02.2024
In Home Caregiver
Aaging Better In Home Care
07.2022 - 01.2023
Patient Registration Representative
Bonner General Health
11.2021 - 05.2022
High School Diploma -
Canyon View High School
CNA -
North Idaho College
Medication Assistance -
North Idaho College