Joanna MacDougall
Canoe Cove,PE
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance.
I pride myself on my customer relationships I have built & maintained over the years and value my integrity & commitment to my team and customers. I pride myself on providing excellent customer service & my determination to learn everything I can do do ensure all questions are answered with accuracy & honesty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Supervisor
Midland Transport
04.2018 - Current
- Maintained a clean, organized, and professional office environment
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing customer inquiries promptly and professionally.
- Monitored and evaluated admin performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted in recruiting by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Audited various reports & supplied final numbers to management
- Maintained office inventory
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Set priorities and problem-solved issues to maintain rapport with customers
- Organized company events such as holiday parties or team-building activities to promote camaraderie within our workplace.
- Notes and minute taking for meetings.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to management on organizational performance and progress toward goals.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to Operations Support Admin to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Operations Support
Midland Transport
06.2016 - 04.2018
- Provided operations support to dispatch & drivers daily when issues occurred unexpectedly.
- Handled all customer calls & inquiries in regards to delivery/pick up issues, invoicing, rerouting shipments, discrepancies with OSD
- Ensured communications between customers, drivers & dock workers was seamless
- Maintained detailed records of activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Auditing daily reports to ensure accuracy
- Maintained and updated filing systems for paper and electronic documents.
- Handled cash/credit card payments from customers
Receptionist
Ensign Energy Services Inc.
11.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Operations Support
Midland Transport
01.2008 - 07.2014
- Provided operations support to dispatch & drivers daily when issues occurred unexpectedly.
- Handled all customer calls & inquiries in regards to delivery/pick up issues, invoicing, rerouting shipments, discrepancies with OSD
- Ensured communications between customers, drivers & dock workers was seamless
- Maintained detailed records of activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Auditing daily reports to ensure accuracy
- Maintained and updated filing systems for paper and electronic documents.
- Handled cash/credit card payments from customers
Education
Business Management
Oulton's Business College
Moncton, NB06.2000
High School Diploma -
Bluefield High School
Hampshire PE06.1998
Skills
- Relationship Building
- Attention to Detail
- Time Management & Prioritization
- Office Administration
- Staff Supervision
- Meeting Coordination
- Documentation and Recordkeeping
- Multitasking and Organization
- Phone and Email Etiquette
- Handling Complaints
- Decision-Making
- Team Leadership
- Expense Reporting
- Customer Relations
- Customer Service
- Employee Training
- Payroll Processing
Certification
Irving Leadership Fundamentals Program- 2019
Leadership Excellence Training- June, 2023
References
Available Upon Request
Timeline
Office Supervisor
Midland Transport
04.2018 - Current
Operations Support
Midland Transport
06.2016 - 04.2018
Receptionist
Ensign Energy Services Inc.
11.2014 - 06.2016
Operations Support
Midland Transport
01.2008 - 07.2014
Business Management
Oulton's Business College
High School Diploma -
Bluefield High School
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