JOANNA LUND

• Coordinated and executed 50+ events per year.
• Managed and trained a team of 30+ staff. ensuring operational excellence.
• Monitored staff performance and provided feedback and coaching.
• Implemented policies and procedures to ensure the smooth execution of resort operations.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Resolved conflicts promptly with diplomacy, maintaining harmonious relationships among stakeholders.

• Increased guest satisfaction scores by 20% resulting from enhanced front desk service protocols.
• Handled financial transactions and balanced and reconciled budgets.
• Developed and implemented office policies and procedures to ensure smooth operations.
• Prepared various reports, managed calendars, and took minutes of all meetings.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Utilized strong organizational skills to manage daily tasks efficiently.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Mentored new hires on best practices at the front desk ensuring proper training.
• Collected room deposits, fees, and payments.

• Processed over 2,000 national ticketing requests annually, ensuring customer satisfaction and operational efficiency.
• Daily execution and reporting of ticketing sales and inventory.
• Managed ticketing operations for over 300 events annually, involving more than 200,000 tickets.
• Staffed and supervised box offices across the city.
• Fostered excellent working relations with concert promoters, internal departments and high-profile clients, regularly planning and coordinating large events.
• Worked closely with promoter, marketing, artist agent and management on building events from the ground up on Ticketmaster ticketing platform.

• Assisted in managing {25} large-scale events, overseeing logistics and coordination.
• Liaised with Artist Production Manager to ensure artists' needs were attended to.
• Coordinated transportation, catering, and hospitality.
• Point of contact for any issues during the event.
• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
• Provided reliable administrative support for the production team, enabling efficient task completion.

• Answered approximately 100 daily calls and promptly directed them to the correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted with scheduling appointments and managing calendars for Operations and larger Promoter group, including company Chairman and President.
• Coordinated with other departments to ensure smooth communication and operations.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Distinctions: True

• Graduation with Distinction, [2019-2024]
• Graduation Dean's List, [2019-2024]
• 3.85 GPA
• Recipient of H.B. McCulloch Memorial Prize winner in Political Science 2018-2019
• Member of King's Pre-Law Society