Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joanna K

Patient Clerk
Toronto,ON

Summary

Experienced administrative coordinator with 10 years' experience in administrative roles paired with diplomas in medical terminology. Energetic and goal-driven professional with a strong customer service background and a proven ability to manage daily office operations. Skilled at multitasking in fast-paced environments, with a keen eye for detail and a collaborative, service-focused mindset.

Overview

14
years of professional experience

Work History

The Sick Kids Hospital

Patient Information Clerk-Child Health Services
01.2025 - Current

Job overview

  • Greet patients and families
  • Scheduled and coordinate follow up appointments and meetings
  • Coordinate and schedule sedation and follow up with appointments by collaborating with patients, anesthesiologists, nursing staff, and clinical teams
  • Maintaining electronic calendar/schedules
  • Organize and maintain patient charts, as well as electronic and paper information filing systems
  • Medical Terminology
  • Prepare requisitions and providing clerical support to all health care staff
  • Perform other duties as assigned (screening calls, appointment reminder calls, etc)

Studio Dental Centers

Manager/Treatment Coordinator/Administration
05.2022 - 06.2024

Job overview

  • Manage doctors’ schedules and coordinate appointments via email.
  • Oversee treatment and hygiene coordination, including patient follow-ups and insurance claim processes.
  • Prepare Day End/Month End Reports and KPIs.
  • Handle Accounts Receivables and Payables, including payroll.
  • Order supplies for multiple offices and organize staff schedules, meetings, and events.

Don Valley Dental

Treatment Coordinator/Administration
05.2016 - 04.2022

Job overview

  • Managed doctor’s schedule via email and coordinated patient treatment and hygiene.
  • Followed up with insurance companies for treatment and claims.
  • Prepared Day End/Month End Reports and handled Accounts Receivables and Payables.
  • Managed payroll and used Tracker software for administrative tasks.
  • Greeted patients and provided exceptional customer service.

Dr. Castiglione General Dentistry

Administration
06.2011 - 06.2019

Job overview

  • Greeted families via phones and booked appointments.
  • Managed doctor’s schedule and responded to emails.
  • Processed insurance claims both electronically and manually.
  • Scheduled and confirmed appointments, prepared Day End Reports, and handled patient recalls.
  • Utilized Abeldent for administrative functions.

Education

Humber College Institute of Technology and Advanced Learning
Toronto, ON

Law Clerk Diploma
05.2015

Career Canada College
Toronto, ON

Dental Assistant Level One
01.2003

Career Canada College
Toronto, ON

Medical and Dental Administration Diploma Program
01.2003

Skills

  • Confidentiality handling
  • Patient Registration
  • Appointment Scheduling
  • Medical Terminology
  • EPIC system
  • Communication Skills
  • Information management
  • Teamwork
  • Customer Service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Data Entry
  • Chart Maintenance
  • Safety Protocols
  • Clerical Support
  • Document Preparation
  • MS Word, Outlook, etc

Timeline

Patient Information Clerk-Child Health Services

The Sick Kids Hospital
01.2025 - Current

Manager/Treatment Coordinator/Administration

Studio Dental Centers
05.2022 - 06.2024

Treatment Coordinator/Administration

Don Valley Dental
05.2016 - 04.2022

Administration

Dr. Castiglione General Dentistry
06.2011 - 06.2019

Career Canada College

Medical and Dental Administration Diploma Program

Humber College Institute of Technology and Advanced Learning

Law Clerk Diploma

Career Canada College

Dental Assistant Level One
Joanna KPatient Clerk