Hi, I’m
Joanna K
Patient Clerk
Toronto,ON
Summary
Experienced administrative coordinator with 10 years' experience in administrative roles paired with diplomas in medical terminology. Energetic and goal-driven professional with a strong customer service background and a proven ability to manage daily office operations. Skilled at multitasking in fast-paced environments, with a keen eye for detail and a collaborative, service-focused mindset.
Overview
14
years of professional experience
Work History
The Sick Kids Hospital
Patient Information Clerk-Child Health Services
01.2025 - Current
Job overview
- Greet patients and families
- Scheduled and coordinate follow up appointments and meetings
- Coordinate and schedule sedation and follow up with appointments by collaborating with patients, anesthesiologists, nursing staff, and clinical teams
- Maintaining electronic calendar/schedules
- Organize and maintain patient charts, as well as electronic and paper information filing systems
- Medical Terminology
- Prepare requisitions and providing clerical support to all health care staff
- Perform other duties as assigned (screening calls, appointment reminder calls, etc)
Studio Dental Centers
Manager/Treatment Coordinator/Administration
05.2022 - 06.2024
Job overview
- Manage doctors’ schedules and coordinate appointments via email.
- Oversee treatment and hygiene coordination, including patient follow-ups and insurance claim processes.
- Prepare Day End/Month End Reports and KPIs.
- Handle Accounts Receivables and Payables, including payroll.
- Order supplies for multiple offices and organize staff schedules, meetings, and events.
Don Valley Dental
Treatment Coordinator/Administration
05.2016 - 04.2022
Job overview
- Managed doctor’s schedule via email and coordinated patient treatment and hygiene.
- Followed up with insurance companies for treatment and claims.
- Prepared Day End/Month End Reports and handled Accounts Receivables and Payables.
- Managed payroll and used Tracker software for administrative tasks.
- Greeted patients and provided exceptional customer service.
Dr. Castiglione General Dentistry
Administration
06.2011 - 06.2019
Job overview
- Greeted families via phones and booked appointments.
- Managed doctor’s schedule and responded to emails.
- Processed insurance claims both electronically and manually.
- Scheduled and confirmed appointments, prepared Day End Reports, and handled patient recalls.
- Utilized Abeldent for administrative functions.
Education
Humber College Institute of Technology and Advanced LearningToronto, ON
Law Clerk Diploma
05.2015
Career Canada CollegeToronto, ON
Dental Assistant Level One
01.2003
Career Canada CollegeToronto, ON
Medical and Dental Administration Diploma Program
01.2003
Skills
- Confidentiality handling
- Patient Registration
- Appointment Scheduling
- Medical Terminology
- EPIC system
- Communication Skills
- Information management
- Teamwork
- Customer Service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Data Entry
- Chart Maintenance
- Safety Protocols
- Clerical Support
- Document Preparation
- MS Word, Outlook, etc
Timeline
Patient Information Clerk-Child Health Services
The Sick Kids Hospital
01.2025 - Current
Manager/Treatment Coordinator/Administration
Studio Dental Centers
05.2022 - 06.2024
Treatment Coordinator/Administration
Don Valley Dental
05.2016 - 04.2022
Administration
Dr. Castiglione General Dentistry
06.2011 - 06.2019
Career Canada College
Medical and Dental Administration Diploma Program
Humber College Institute of Technology and Advanced Learning
Law Clerk Diploma
Career Canada College
Dental Assistant Level One
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