JOANNA JE
Encino
Summary
With over 20 years of experience in the retail industry, highly energetic professional excelling in managing daily business operations. Successfully overseeing a team of 200+ staff members, including 20 leaders, across multiple units. Expertise extends to team development, properties management, and merchandise presentation. Executing effective strategies to enhance multi-channel revenue, consistently achieving remarkable results, including the successful reduction of internal deficiencies.
Overview
23
23
years of professional experience
Work History
Store Director
TARGET
Los Angeles, CA
01.2023 - Current
- Lead a $50M business through change management, rebuilding an entire executive and store team culture and turned around RED metrics within 6 months into new role.
- Rebuilt leadership team with 1 ETL/2 TL promotions, developed 4 TL into their 2nd assignments while reducing team to headcount.
- Improve Team Voice results YOY, establish a new training program for each department and further drove a stable, highly engaged team culture through accountability of 200+ team members.
- Established a future talent pipeline filled with high performers and distinguished leaders in the district for my store and other pyramids.
- Increased digital business by 7% YOY and delivered 3.02% year end, 9% improvement POT and #4 in the district which ranked #1 in company.
- Develop a strong staffing blueprint by maximizing productivity and efficient use of payroll and resources.
Property Management Business Partner
Target
Los Angeles, CA
03.2022 - 12.2022
- Multi-unit field leader that was the district emergency responder for D209 and ranked top in group for promoting safety culture.
- Redesigned onboarding protocols to strengthen priorities in store and property management across more than 60 locations.
- Facilitated development workshops with leadership-focused material and PM recognition newsletters.
Executive Team Lead
Target
Los Angeles
03.2021 - 02.2022
- Executive Team Lead – Specialty Sales
- Delivered outstanding performance results across Apparel, Beauty, and Accessory categories during change management initiatives.
- Formulated individual leadership plans boosting team empowerment and inclusion.
- Enhanced overall guest satisfaction resulting in a 5-7% rise in service NPS ratings with optimized audit procedures.
- Enhanced INF, raising fulfillment sales by 5% with effective SMART goal tactics in three months.
Merchandise Manager & Business Manager
BLOOMINGDALES
Los Angeles, CA, Garden City, NY, King of Prussia
08.2014 - 02.2021
- Spearheaded visual presentation standards for multiple doors ranked top 10 in the company. Delivered high sales revenue through innovative execution of operational strategies, taking entrepreneurial risks, developing key relationships with vendors, peer leaders and corporate partners, and redesigned merchandise flow plans across RTW, Mens, Accessories and Home categories.
- Revamped underperforming teams, boosting efficiency and productivity by 103% YOY.
- Created top-performer pipeline to strengthen talent succession.
- Achieved historical highs within price change and RTV operations, including a flagship location and improved markdown sell through to rank in the top 3 after a single year.
- Recognized as a top door for dynamic merchandising setups, led multiple visual prototypes and for leaders throughout the company.
- Successfully developed high-volume merchandising and operational initiatives that mitigated risk and drive profit.
- Earned Gold “B” award as the Distinguished Executive for Spring 2019
Retail Recruiter
PYRAMID CONSULTING GROUP
New York, NY
09.2017 - 04.2018
- Sourced and screened potential candidates for contract and permanent positions. with a specialty in luxury retail and e-commerce companies.
- Oversaw entire recruitment process, encompassing interviews, candidate pre-qualification and offer negotiation.
- Strategically found top talent via street recruitment, hosting job fairs, outreaching with local schools and meeting with clients.
- Awarded MVP for having multiple national hires and growing a candidate pool at a high velocity.
Merchandise Presentation Supervisor
BANANA REPUBLIC
Southeastern PA
01.2002 - 01.2014
- Shrewdly developed and implemented visual presentation initiatives that enhanced product visibility and drove results. Effectively implemented action plans that improved key performance indicators and lead to top 30 performances across the company. Built multiple teams with top talent and recognized for distinguished performance in presentation, sales and client retention.
- Led weekly leadership walkthroughs with field merchandise reports (FMR) and strategically adjust product placement to drive incremental sales each week.
- Successfully grew men’s business to become 40% of total store sales and received distinction as one of top 20 men’s merchants.
- Developed and executed merchandise standards to lead all stores to be distinguished for customer presentation excellence.
- Assessed and grew associate and leadership engagement and built structures to advance and promote within internal candidates.
- Customer Experience Supervisor
- Coordinated monthly audits to maximize store performance and managed sales floor coverage according to SPH, AT, AUR, SOT and conversion trends. Committed to driving brand visibility and enhancing customer loyalty through incentive strategies. Directed training efforts and provided ongoing coaching for teams of 15 - 70 on staff.
Education
B.F.A. - Metals & Fibers
Temple University
Philadelphia, PASkills
- Adaptability
- Business Acumen
- Conflict Resolution
- Change Management
- Critical Problem Solving
- Customer Service
- Emotional Intelligence & People Skills
- Hiring & Full-Cycle Recruitment
- Interpersonal Communication
- Inventory Control
- Merchandise & Visual Presentation
- Multi-Unit Operations
- Operational Excellence
- People & Performance Management
- Sales & Pricing Strategy
- Team Building
Timeline
Store Director
TARGET
01.2023 - Current
Property Management Business Partner
Target
03.2022 - 12.2022
Executive Team Lead
Target
03.2021 - 02.2022
Retail Recruiter
PYRAMID CONSULTING GROUP
09.2017 - 04.2018
Merchandise Manager & Business Manager
BLOOMINGDALES
08.2014 - 02.2021
Merchandise Presentation Supervisor
BANANA REPUBLIC
01.2002 - 01.2014
B.F.A. - Metals & Fibers
Temple University