Joanna Ibarra
Los Angeles
Summary
Dynamic and detail-oriented professional with experience at Laidrey Coffee Roasters, where I enhanced productivity and customer satisfaction. Skilled in inventory management and bilingual communication, I excel in high-stress situations, ensuring operational efficiency and positive customer experiences. Demonstrated ability to train staff and streamline processes for optimal service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busser
Sam's Place
Highland Park, CA
10.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash and wiped up spills to maintain fresh and clean customer areas.
- Restocked glassware, cutlery and organized supplies to meet demanding trading periods throughout shift.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity.
Barista, Assistant Manager
Laidrey Coffee Roasters
Tarzana, CA
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Experience with dialing, milk steaming, latte art, and making syrups.
- Managed consistent and accurate inventory count.
Education
Associate of Arts - Fine Arts
California State University of Northridge
Northridge, CAHigh School Diploma -
Panorama High School
Panorama City, CA06-2016
Skills
- Inventory management
- Detail-Oriented Mindset
- Positive Outlook in High-Stress Situations
- Proficient in English and Spanish Communication
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
- Responsible Beverage Service Training (RBST) - Various State Agencies.
Timeline
Busser
Sam's Place
10.2024 - Current
Barista, Assistant Manager
Laidrey Coffee Roasters
02.2023 - Current
Associate of Arts - Fine Arts
California State University of Northridge
High School Diploma -
Panorama High School