Summary

Overview

Work History

Education

Skills

Affiliations

Certification

Work Preference

Timeline

JOANNA HAYES

Professional

Squamish,BC

Summary

Experienced professional with a diverse background spanning in operations, administration, human resources, food & beverage, and customer service; seeking to leverage my skills and expertise in hospitality roles. Recently refocused my career, driven by a passion for delivering outstanding customer experiences. Eager to apply my multifaceted experience to contribute positively to the dynamic and vibrant world of service and community engagement.

Overview

years of professional experience

Certifications

Work History

Neighbourhood Coordinator

Neighbourhood Welcome PR Corp

Squamish, BC

04.2024 - Current

Responsible for creating a warm welcome experience and fostering connections for new residents in Squamish. Managing welcome packages, facilitate partnerships with local businesses, organize community events, and collaborate with the marketing team to promote the program. Focused on building and nurturing relationships with both new residents, local businesses and community services.

Property Manager

Soleil Surf Shacks

Lo de Marcos, Nay.

08.2022 - Current

Responsibilities included overseeing a property with three units that involves managing guest reservations and inquiries, coordinating check-ins and check-outs, ensuring the suites are clean and well-maintained between guests, and addressing any maintenance issues that arise promptly
Handle all guest communications and inquiries before, during, and after their stay, ensuring a positive guest experience
Responsible for managing rental quotes and invoicing, collecting payments, and overseeing any onsite staff or contractors
This role is performed both in-person and remotely.
www.soleilsurfshacks.com

Server/Bartender

Endless Summer

Lo de Marcos, Nay.

01.2023 - 04.2024

Responsibilities included taking food & drink orders from customers, preparing and serving food and drinks, handling cash transactions, ensuring the bar area is clean and well-stocked, engaging with customers to provide a friendly and welcoming atmosphere, and maintaining a safe and orderly environment
Customer service is paramount in this role and providing prompt and attentive service in a professional and positive manner while preparing drinks to the upmost standard.

General Manager

North Shore Winter Club

North Vancouver, BC

08.2016 - 10.2023

Responsibilities included overseeing all aspects of club operations, such as facility management, staff supervision, member services, and financial management
Responsible for developing and implementing club policies and procedures, ensuring compliance with regulatory requirements, and managing the club's budget and financial performance
Additionally, heavily involved in marketing and promoting the club and its membership, food & beverage operations, organizing events and programs, and fostering a positive and inclusive club culture
My role involved hiring and leading a team of staff members, contractors and volunteers, providing guidance and support and ensuring the overall success and growth of the club.

Director of Athletics

Hollyburn Country Club

West Vancouver, BC

02.2008 - 08.2016

Responsibilities included overseeing all aspects of the athletic department within the non-profit organization
This involved developing and implementing strategic plans for athletic programs, managing budgets, and allocating resources effectively
Responsible for hiring, supervising and motivating coaching staff, organizing schedules and competitions, and ensuring compliance with regulations and guidelines from governing bodies
This role required strong leadership and communication skills, as well as the ability to collaborate with various stakeholders, including administrators, coaches, members, volunteers and external partners, to achieve the Club's goals and objectives.

Server

Earls

Burnaby, BC

03.1999 - 06.2006

Responsibilities included providing exceptional customer service to guests by taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience
Responsible for delivering a high level of professionalism and attentiveness while attending to guests' needs and inquiries
Collaborated closely with kitchen and bartending staff to ensure accurate and timely delivery of orders, maintain cleanliness and organization in my assigned section, and process payments and cash outs accurately
I contributed to creating a positive and welcoming atmosphere for guests, promoting menu items, and upholding Earls' standards of quality and service.