Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

JOANNA HAYES

Squamish,BC

Summary

Experienced professional with a diverse background spanning in operations, administration, human resources, food & beverage, and customer service; seeking to leverage my skills and expertise in hospitality roles. Recently refocused my career, driven by a passion for delivering outstanding customer experiences. Eager to apply my multifaceted experience to contribute positively to the dynamic and vibrant world of service and community engagement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Property Manager

Soleil Surf Shacks
Lo de Marcos, Nay.
08.2022 - Current
  • Responsibilities include overseeing a property with three units that involves managing guest reservations and inquiries, coordinating check-ins and check-outs, ensuring the suites are clean and well-maintained between guests, and addressing any maintenance issues that arise promptly
  • Handle all guest communications and inquiries before, during, and after their stay, ensuring a welcoming, positive guest experience
  • Responsible for managing rental quotes and invoicing, collecting payments, and overseeing any onsite staff or contractors
  • This role is ongoing and performed both in-person and remotely.

Server

Endless Summer
Lo de Marcos, Nay.
01.2024 - 04.2024
  • Responsibilities included taking food & drink orders from customers, preparing and serving food and drinks, handling cash transactions, ensuring the bar area is clean and well-stocked, engaging with customers to provide a friendly and welcoming atmosphere, and maintaining a safe and orderly environment
  • Customer service is paramount in this role and providing prompt and attentive service in a professional and positive manner.

General Manager

North Shore Winter Club
North Vancouver, BC
08.2016 - 10.2023
  • Responsibilities included overseeing all aspects of club operations, such as facility management, staff supervision, member services, and financial management
  • Responsible for developing and implementing club policies and procedures, ensuring compliance with regulatory requirements, and managing the club's budget and financial performance
  • Additionally, heavily involved in marketing and promoting the club and its membership, food & beverage operations, organizing events and programs, and fostering a positive and inclusive club culture
  • My role involved hiring and leading a team of staff members, contractors and volunteers, providing guidance and support and ensuring the overall success and growth of the club.

Director of Athletics

Hollyburn Country Club
West Vancouver, BC
02.2008 - 08.2016
  • Responsibilities included overseeing all aspects of the athletic department within the non-profit organization
  • This involved developing and implementing strategic plans for athletic programs, managing budgets, and allocating resources effectively
  • Responsible for hiring, supervising and motivating coaching staff, organizing schedules and competitions, and ensuring compliance with regulations and guidelines from governing bodies
  • This role required strong leadership and communication skills, as well as the ability to collaborate with various stakeholders, including administrators, coaches, members, volunteers and external partners, to achieve the Club's goals and objectives.

Server

Earls
Burnaby, BC
03.1999 - 06.2006
  • Responsibilities included providing exceptional customer service to guests by taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience
  • Responsible for delivering a high level of professionalism and attentiveness while attending to guests' needs and inquiries
  • Collaborated closely with kitchen and bartending staff to ensure accurate and timely delivery of orders, maintain cleanliness and organization in my assigned section, and process payments and cash outs accurately
  • I contributed to creating a positive and welcoming atmosphere for guests, promoting menu items, and upholding Earls' standards of quality and service.

Education

Bachelor of Science -

UBC
Vancouver
04-1999

Certificates - Business

Sauder School of Business
Vancouver

Skills

  • Operations Management
  • Property Management
  • Service & Guest Relations
  • Results Driven
  • Leadership Development
  • Strategic Thinking
  • Communication
  • Serving it Right/WSET

Affiliations

  • Hiking
  • Snowboarding
  • Softball
  • Hockey
  • Horseback Riding
  • Woodworking

Certification

  • Driver's License
  • Serving it Right
  • WSet1
  • First Aid/CPR

References

References available upon request.

Timeline

Server

Endless Summer
01.2024 - 04.2024

Property Manager

Soleil Surf Shacks
08.2022 - Current

General Manager

North Shore Winter Club
08.2016 - 10.2023

Director of Athletics

Hollyburn Country Club
02.2008 - 08.2016

Server

Earls
03.1999 - 06.2006

Bachelor of Science -

UBC

Certificates - Business

Sauder School of Business

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