Joanna Gomez
Long Beach,CA
Summary
Detail-oriented and compassionate individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Program Manager
Social Model Recovery Systems
06.2023 - Current
- Oversee Counselors, Group Facilitators, and Case Managers to ensure high-quality service.
- Model healthy and ethical behaviors, strictly adhering to HIPAA regulations and confidentiality standards.
- Developed and maintained logistics workflows, procedures and reports.
- Conduct interviews and train candidates aligned with our Core Functions.
- Established team priorities, maintained schedules and monitored performance.
- Finalize incident reports promptly and accurately.
- Create a safe and welcoming environment for all residents.
- Lead monthly supervision sessions to provide clear guidance and support to staff.
- Address complaints and resolve conflicts effectively using established strategies.
- Manage resident census levels to meet contractual and financial requirements.
- Intakes
- Meeting with caseload for individual sessions.
- Provide support to staff and ensuring they are feeling valued.
- Meeting with all residents on a regular basis to get feedback on how to improve while being in treatment..
- Managing and overseeing the daily activities of the program.
Lead Client Engagement Specialist
Homeless HealthCare Los Angeles
12.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Screen and assess in and out of custody clients that are chemically dependent.
- Conduct ASAM triages and find appropriate placements for clients.
- Schedule intake appointments with treatment facilities.
- Coordinate transportation for in custody clients with the sheriff’s department.
- Work closely with public defenders and district attorneys to coordinate client's appointments and transportation to treatment facilities.
Intake Counselor
Bimini Social Model Recovery
10.2019 - 12.2021
- Conducted ASAM assessments, Treatment Plans, Safety plans, and discharges.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Managed scheduling of intake appointments and assuring
- Assessed new residential patients for level of care considerations.
- Facilitated groups and developed curriculum.
- Collaborated as a team with counselors, program director, and staff.
Detox Support Technician
Cri-Help, Inc
03.2019 - 10.2019
- Performed intake protocols, UA’s, and Discharges.
- Measured vitals And Accurately Record Results.
- Completed all necessary client documentation as ordered by physician.
- Supervised and documented self-administered medications as per agency policy and procedures.
- Observed, reported, and documented status of clients throughout shift.
- Provided emotional support for clients throughout the detoxification process.
Education
Associate of Arts - Sociology
Los Angeles Southwest College
Los Angeles, CA07-2026
Addiction Studies
Mt San Antonio College
12-2022
Skills
- Conflict resolution strategies
- Effective listening skills
- Clinical Documentation
- Proficient in Spanish
- Prioritization skills
- Effective team management
- First Aid/CPR
- Team leadership
- Decision-making
- Flexible and adaptable
- Motivational interviewing
- Intervention planning
Timeline
Program Manager
Social Model Recovery Systems
06.2023 - Current
Lead Client Engagement Specialist
Homeless HealthCare Los Angeles
12.2021 - Current
Intake Counselor
Bimini Social Model Recovery
10.2019 - 12.2021
Detox Support Technician
Cri-Help, Inc
03.2019 - 10.2019
Associate of Arts - Sociology
Los Angeles Southwest College
Addiction Studies
Mt San Antonio College
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