JOANNA DAMIANO
Elk Grove
Summary
Dedicated Correctional Case Record Analyst adept at conducting individual and group counseling sessions to address any mental, social, emotional and physical problems in inmates. Passionate about acting as a role model to inmates by exhibiting professional and positive behavior.
Overview
24
24
years of professional experience
Work History
Case Records Analyst
California Department Of Corrections And Rehabilitation
09.2015 - Current
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
- Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
- Arranged substance abuse rehabilitation for offenders.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
PATIENT ADVOCATE
The Outsource Group
04.2009 - 03.2018
- Assisted patients with gathering additional reports or records, meeting appointment dates and times and arranging transportation
- Screened hospital patients to determine needs and eligibility for special government assistance
- Helped patients complete applications and coordinated submissions through approval to meet patients' personal requirements
- Advised patients and family members in-person and by phone to expertly handle confidential medical topics.
SENIOR OFFICE CLERK
The County Of Sacramento
01.2001 - 01.2008
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Entered client information and files into databases for further review and tracking
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Explained eligibility details and affordability options to patients with kindness and respect
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Education
Bachelor of Arts - Criminal Justice
Allied American University
Laguna Hills, CA06.2013
Skills
- Collaboration
- Analytical thinking
- Verbal communication
- Coordination
- Multitasking
- Organization
Timeline
Case Records Analyst
California Department Of Corrections And Rehabilitation
09.2015 - Current
PATIENT ADVOCATE
The Outsource Group
04.2009 - 03.2018
SENIOR OFFICE CLERK
The County Of Sacramento
01.2001 - 01.2008
Bachelor of Arts - Criminal Justice
Allied American University
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