JOANNA CAPORICCIO

I took time to travel and live in the United States for personal development. Upon returning to Canada, I have been assisting my father's company, Demand Air Systems, part-time with administrative tasks. During this period, I have been actively seeking a full-time, long-term career in Security roles at the airport. Currently involved in the Toronto Pearson Airport Ready to Work Program - Cohort 8 and undergoing security clearance with Transport Canada.

Employee Excellence Award Nominee

• Managed the payment desk, handling a high volume of invoices daily from various stakeholders, including all tow companies
• Interviewed claimants and witnesses to gather factual information
• Maintained suspicious claims database and prepared reports for supervisors
• Reviewed and analyzed suspicious and potentially fraudulent tow companies
• Worked with towing bylaws enforced by the Ontario Ministry of Transportation and negotiated tow bills in accordance with these regulations
• Coordinated the dispatch of appraisers to various locations (body shops, insured homes, police stations CRC, etc.), organizing schedules and creating customized Google Maps to optimize travel routes-an initiative I took to enhance efficiency and support daily operations
• Assigned adjusters to total loss vehicles and coordinated the pickup and disposal of these vehicles through salvage yards and Copart, ensuring timely assessments and cost-effective removal in accordance with company guidelines

• Evaluated and investigated third-party liability claims and provided denial, defense and settlement strategies for liability claims
• Provided detailed statistical reports on claims using Microsoft Excel to subscribers and outside organizations
• Scheduled, attended, and facilitated claims meetings with vendors and insureds
• Monitored and addressed risk management issues related to the electricity utility industry, ensuring compliance with industry regulations and company policies
• Reviewed police reports and physical property damage to determine the extent of liability
• Collaborated with the Accounting Department to reconcile and balance financial reports, ensuring accurate documentation and compliance with financial controls and reporting procedures that align with the Insurance Bureau of Canada (IBC) standards

• Negotiated settlements with clients and insurance companies, securing favourable terms for all parties involved.
• Established strong relationships with key stakeholders, including clients, adjusters, attorneys, and medical providers, facilitating smooth communication throughout the claims process.
• Managed the intake and assignment of claims across various departments, including auto, accident benefits, and property, by matching claims to the most suitable adjuster based on their experience, expertise, and the specific details of the claim
• Served as the initial point of contact for customers, handling reception duties such as greeting visitors, answering phone inquiries, scheduling appointments, and providing general information about the company's products and services
• Collaborated with the social committee to plan and organize employee engagement events, including booking venues, coordinating catering for team lunches and celebrations, managing event budgets, and organizing an employee lotto pool to promote team spirit

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled boardroom meetings for interviews/ vendors/ management
• Received and sorted daily mail/ deliveries/ couriers
• Maintained visitor log for entering and leaving facility for security purposes.

• Provided friendly and efficient service to guests, ensuring their satisfaction throughout their gaming and dining experience
• Managed ticket sales and cashier transactions, handling cash and credit payments
• Coordinated with team members to resolve guest concerns and ensure seamless operations in high-traffic areas
• Maintained an organized and welcoming atmosphere, contributing to positive guest feedback

• Handled paperwork, filing, and order processing
• Scheduled and dispatched HVAC field technicians
• Assisted the manager with administrative tasks, including booking travel and coordinating the manager's schedule

• Delivered exceptional customer service in a fast-paced call centre, ensuring timely and accurate resolution of claims
• Negotiated and settled claims by clearly communicating policy coverages, creating schedules of losses in Excel, and coordinating with vendors using the Guidewire claims system
• Acted as one of the primary contacts for the Guidewire pilot program- 300+ staff