Summary
Overview
Work History
Education
Certification
Timeline
Generic

Joanna Caidoc

Coquitlam,BC

Summary

Dynamic and detailed oriented restaurant professional with 20 years of experience in hospitality, industry. Adept at team leadership, cost management, and enhancing customer satisfaction through excellent service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Shift Leader

LIMA Restaurant ( Mc Donalds )
01.2024 - Current
  • Supervise, coordinate and schedule the activities of staff who prepare serve food
  • Helps maintain standards for raw and finished product quality, service and cleanliness
  • Control labour hours and cash flow while on shift
  • Helps maintain records for safety and appropriate documents performance and/or incidents in personal file
  • Complete assigned shift paperwork
  • Maintain records of stocks. Repairs, sales and wastages

Assistant Restaurant Manager

Shakey’s Pizza Asia Ventures Inc.
04.2014 - 12.2023
  • Handles Manpower Hiring, Managing Labor Cost, People Development and Training.

· Handles Managing Food cost and ordering of stocks.

· Handles Crew Performance and Development of staff.

Manage matters that would affect Sales, Profitability, Quality, Service, Cleanliness, Hospitality and people through the effective management of the Key Management System assigned by the Superior.

Management Trainee

Philippine Pizza Inc., (Dairy Queen Philippines)
10.2013 - 03.2014
  • Handles guest complain efficiently
  • Responsible to control food cost, waste and cash while managing the shift and ensures all safety and sanitation policies in the restaurant

2nd Assistant Manager

3K Golden Foods Corporation (McDonald’s)
08.2008 - 08.2013
  • Responsible to control food cost, waste and cash while managing the shift.
  • Responsible for uploading attendance data in the payroll system daily.
  • Responsible for audits and verify all cash sheets for BOG, GC’s, refunds, SCD, deposits slips and reports to RM.

Crew Chief

Golden Arches Development Corporation
05.1999 - 01.2006
  • Responsible for maintaining the quality of food and service.
  • Responsible to watch for any possible problems and do whatever is necessary to handle any customer complaints to the satisfaction of the customer.
  • Responsible for assisting in training other crew members to meet expectations in a given station.

Education

Bachelor of Science - Business Accountancy

Central Colleges of The Philippines
Philippines
06-2022

Certification

Training Center: St John Ambulance Saint Jean

Expiry Date: October 15, 2027

Title: Basic First Aid (Emergency) Level a CPR/AED


Training Center: IFFSI Center for Leadership and Learning

Duration: April 7, 2014- July 7, 2014

Address: Taguig Metro Manila, Philippines

Title: Management Development Program 1


Training Center: Training, Learning and Development Center

Address: 3rd floor F & M Lopez Building Carlos Palanca St.,Legaspi

Legaspi Village Makati City, Philippines

Title: Effective Management Practices

Duration: February 20, 2012 to February 24, 2012


Training Center: Training, Learning and Development Center

Address: 3rd floor F&M Lopez Building Carlos Palanca St.,Legaspi

Legaspi Village Makati City, Philippines

Title: Advanced Shift Management Course

Duration: January 11, 2011, to January 14, 2011


Training Center: Training, Learning and Development Center

Address: 3rd floor F&M Lopez Building Carlos Palanca St.,Legaspi

Legaspi Village Makati City, Philippines

Title: Basic Shift Management Course

Duration: August 3, 2010, to August 6, 2010


Training Center: Training, Learning and Development Center

Address: 3rdfloor F&M Lopez Building Carlos Palanca St.,Legaspi

Legaspi Village Makati City, Philippines

Title: Food Safety Class

Duration: January 26, 2009

Timeline

Shift Leader

LIMA Restaurant ( Mc Donalds )
01.2024 - Current

Assistant Restaurant Manager

Shakey’s Pizza Asia Ventures Inc.
04.2014 - 12.2023

Management Trainee

Philippine Pizza Inc., (Dairy Queen Philippines)
10.2013 - 03.2014

2nd Assistant Manager

3K Golden Foods Corporation (McDonald’s)
08.2008 - 08.2013

Crew Chief

Golden Arches Development Corporation
05.1999 - 01.2006

Bachelor of Science - Business Accountancy

Central Colleges of The Philippines
Joanna Caidoc